ColourpopReviews of colourpop.com

They never replied to my emails. I’ve contacted them twice now. Order still hasn’t arrived after over a month. Customer service is really horrible and gives colourpop a bad reputation. Never buying again.

You do not applied the promotional offers. I do not use combined coupons, I just used one coupon, the discounts in your web page are not coupons. ColourPop was in black sale, something that seeks to benefit the customer and the opposite happened for using ONE coupon that you sent me for my first purchase. Also, the coupon was for 10% off in the first purchase and you only applied a 3.20 USD discount in a purchase over 100 USD. Therefore, if only the coupon was valid, it was still misapplied.

I received my order and it was missing an item. After communicating with people at this company, taking pictures of my invoice and the items I did receive. A month later I received an email with a coupon for $4.50. The missing item cost $7, the shipping cost is $5. So basically I have to pay $8 to replace the item that I was charged for and didn't receive. I am just going to lose the money because I will never order from this company again and will tell everyone the same and encourage them not to order from this company.

I still have not received my order I've sent two emails to colorpop and no one has gotten back to me

My first order was missing 3 out of 5 items with the package not being sealed properly. I then had to wait a week to get a response from customer service who could not seem to figure out what I was missing from my order after several picture attachments. 2 weeks later I received my replacements and was given duplicates of one item (missing another color) and had to wait on customer service AGAIN. 2 weeks after that I finally received my complete order with the package, again, not sealed. If the company refuses to offer refunds then they should get the orders right or actually have a customer service NUMBER to call so issues can be handled in a timely manner. Waiting for a basic, generated message, with no apology is not acceptable as customer service. After terrible service, no refund, and waiting a month for cheap products, I will no longer even consider shopping with Colourpop. Absolutely not worth the headache.

Is the first time I ever buy from them and the experience has been bitter to say the least, I am still waiting for an email to acknowledge my situation with a (probable) missing parcel and with another one stuck somewhere. Is appalling they don’t have a proper customer care team to reach out to people. Never buying from them again.

Hasn't arrived yet, nearly 2 months on.

Service client inutile, ne répond pas à tes demandes,répond à côté de la plaque avec des phrases bateau. Commande effectuée le 27 janvier, expédiée le 15 février, je le recevrai normalement le 20 mars ahaha. Bref ne soyez pas pressé même si vous payez les 10$ de frais de douane et les 10$ d'expédition ainsi que les "frais de service".