ColourpopReviews of colourpop.com

You guys took forever. I had to email a bunch of times to get my tracking number. It took longer than a month to get my stuff. I will never order from you again.

I purchased this palette for myself and I adore it. A friend did as well, so I bought it for her for Christmas. I was notified that it was delivered by DHL on a Sunday. My friend never received the package and DHL doesn't operate on weekends. I contacted Colourpop customer service and never heard back from them. It's almost March and I've been asked to leave a review but still never heard back from them. The Child Palette: 5 stars Customer service: I would have left 0 if I could.

I never got my package, and they never reply to my emails

I received a 'welcome' 'discount' code for signing up to the mailing list to use on my first order. It was a large order and took some organising to finalise, I checked all details were correct, applied my discount code and checked out. When I received the confirmation email I noticed I have paid MORE than what I should have. The discount code added cost to my order because I had had sale items. When I contacted Colourpop to ask them to amend the order to the original cost of the items at face value on the website (asking to pay what anyone would pay, not asking for the discount to be applied), they refused and acknowledged no responsibility. A 'discount' code should not be applicable to a cart if it increases the cost. They 'allowed' me the only option of cancelling the entire order, in the knowledge that I would be charged an exchange rate fee. The whole experience cost me money for absolutely nothing, all because of the bad programming of their website and their refusal to offer fair customer service. Would NOT recommend!

I tired to get some excess powdee off one of my colors and it a crumbled.very disappointing

Missing Items from Order

Two out of the three eyeshadow pallettes I ordered came broken. Not just one of the eyeshadows inside but multiple. I emailed costumer service about it and still haven't heard back from them.

Buenos días, compre 04 paletas y solo me llego 01. Les envie un correo, y nunca me respondieron. Fatal el servicio al cliente.