ColourpopReviews of colourpop.com

They sent a damaged item and it took a while to get a replacement. The pigmentation was patchy on the strawberry shake palette so I did not like the product and would not recommend it.

I bought some items in January and they haven't even arrived to my country. Customer service says they can't contact the carrier to know where my package is but they think it is in transit and delayed and I should look into it (magic words). In addition, I have to pay my credit card, because they dont have a refund option. I don't really recommend this website to buy makeup for people outside the US.

I had wanted to order from colourpop for awhile but since I live in Europe I put it off because of shipping and customs costs. I finally decided to make a large order, approx. 178$. A couple of days later I also purchased some things from the Animal Crossing launch. A few days later the second order from the animal crossing launch was shipped. A week later and still no update on my large first order. Because of the pandemic I expect orders to take longer, for me it was no big deal. However since my second order, that was made days later, already shipped I sent an email to customer service (this was approx. a week after the first order was made) just asking if my first order was processing correctly and if I just needed to be patient. I never got an answer from customer service. Two weeks after my first order I sent another request to customer service to just confirm that my order was received correctly (systems can always malfunction with no one at fault). I never received an answer from customer service. Both of those emails sent correctly and I had confirmation that they were sent. So after three weeks of trying to contact colourpop I sent another email to customer service requesting a refund. I have to note here colourpop's policy: refunds are not possible and orders are final according to the Terms of Service. I still never got an actual answer from customer service, a couple of days after my refund request the charge was just booked back to my PayPal account. After about a month I received my Animal crossing order and was very underwhelmed. The just a tint products are good, but not any better than drugstore at that price. The super shock shadow has a great texture but was completely broken so there's just glitter over everything. And the mini-palette is patchy with the glitter shades losing glitter almost immediately after application. Just not worth the wait and shipping for someone who isn't in the US.

My daughter ordered some of the Animal Crossing make-up. She had stayed up late to order these (time difference / international order) - and was excited when she managed to get a few items ordered (it sold out so quickly). The order was placed on 31 January. We chased after a couple of weeks and we’re advised by customer care that we had to wait up to 21 working days before getting some actual support. After the 21 working days nothing appeared. We have been reaching out all week to try and get some help / support - offering a shipping address in the US to make it easier (as they offer international shipping but not international tracking) and there’s simply no acknowledgement from anyone. Incredibly rubbish service. My daughter was excited to receive these. It is her birthday next week. She will not receive the items and it looks like not even an acknowledgement or her money back from the company. The company replied back within the delivery time frame - to advise us to hold tight but now that time has lapsed and there is some actual action required I get nothing. Not even a ‘we’re looking into this for you’... complete radio silence. We had ordered from them before without any issues. So I am disappointed that it hasn’t arrived but even more so with the lack of after care. Not good enough.

My package was delayed for months and then got returned claiming bad address when it was auto filled by the website.

I ordered a seasonal thing that came back and I was really excited. However, they sent me something that I did not order, and there's no way to let them know. I ordered beauty and the beast lip lacquer and I got something else. The only thing that they got right was the powder puff. I don't know who is doing the packaging, but they need to train their employees better than that.

Ugh my package came broken yet again. I keep emailing them but they won’t respond

Placed an order, had a 10% off code, but didn’t realize if I paid with Apple Pay it wouldn’t take me to the page to put in my code. Immediately contacted customer service. The lady refused to help me. And just like that you lost a customer.