ColourpopReviews of colourpop.com

Palettes keep coming in broken and NO response ever from customer service.

I had ordered a collection in January and its 3/8 and i still haven't received it. Customer service has not been the best at trying to solve this issue. All they have said was wait a couple days. I hace waited almost 2 months and still nothing. I have asked for a refund and they still wont issue my money back. It's unfortunate that this company acts this way and doesnt help there customers.

Eyeshadows came cracked.

It still hasn’t arrived - it’s been a month and a half (domestic shipping) and I’ve reached out to customer service twice with no response. I reached out to the Facebook page and received no helpful response, just that the team would get back to me eventually. Please hire more customer service staff to answer queries so I can resolve this issue!

Poor customer service. sale Rep who was responding to me emails I found him/her rude, and delivery too too long then it should.

broken products and super slow response from cs

When I received my order 2 out of the 3 palettes were destroyed and I send an email to get them returned and refunded amd I have NOT heard from anyone! I am NOT impressed with Colourpop or its customer service at this point

Never got my package due to insufficient address so it was taken back (never delivered) but i was still charged. Email customer service twice and no reply. It’s been 3 weeks and the package was sent back over a month ago.