ColourpopReviews of colourpop.com

The products keep this review from being no stars (whether I can do that or not is irrelevant to my point). The products are great, which is unfortunate because that means I will want to buy them again. However, the horrendous customer service has sworn me off ColourPop's website. Maybe I will buy what products they have in stores, but I will not be ordering direct from them ever again. I received the wrong order in a package addressed to me, and if it hadn't been for a review on their Facebook page, ColourPop would have left the issue unaddressed (based on the fact it took over a week to get any sort of response other than a confirmation that my Customer Service request was received). I wanted to return the order I received and get my items. I wanted the items by a certain time which ColourPop refused to accommodate. However, the fact they finally got to me was relief enough, I found a decent dupe with Makeup Revolution and the timing issue was less so. After the strife I went through for an email, they should have been more willing to show some sort of remorse, but I'll overlook it. They're an international corporation, they know nothing of feelings. As I mentioned before, I sent requests and a follow up and received nothing until I posted a less than favorable review on their public Facebook page. It says a great deal when a company does not make the effort until it becomes a PR issue. Apparently this is an ongoing (past few years) issue with their only-in-name Customer Service. If it is a staffing issue or the way their Customer Service center is organized then they need to stop ignoring the issue (and their customers) and do something productive. Once someone got to me they were very nice and helpful, but the time and effort it took just to get someone to respond (because someone from their Social Media Department reached out to them) makes it a moot point. Do better.

I would actually give 0 stars.This company has HORRIBLE customer service.They sent me the wrong order and said they resent the correct order but I have never received my order.I feel ripped off ,should have just gone to TOO faced they have awesome products and awesome customer service.Will never order here again!

My palatte was received with gashes in it. I would understand if it was due to shipping, but there was no fallout anywhere. It was shipped to me with gashes. To the point where I can see the Pan!! And there was no protective film either.

I purchased four palettes. 2/4 palettes had the white glitter broken/falling out of the pan--basically it's gone now but it lives on forever in the packaging. Two of the palettes from different collections had basically the exact same colors so that was neat. On top of that one of the other ones had two colors exactly the same as the other palette so I basically could have bought the two palettes and not bothered with the others. I really liked the box it came in and would have kept and reused it but the big, "RECYCLE AND REUSE" in giant letters across the otherwise pretty box means keeping it out is... basically keeping a cardboard box out. Why go to all the trouble to make your box pretty if you're ruining it with bad text placement.

no me ha llegado mi producto

I sent a complain that I didn't receive my order till now the items still in the UPS in transit for more than a month now and i did file complain to your company but still i did not receive anything from your side. Please do needful to look into the matter ASAP Regards Nasser

Veryy disappointed....It’s been two months but i have still not received my order and nobody is responding to mujhe queries that i have put in the contact us from of colourpop cosmetics site

Very slow delivery. More than half of the goods arrived damaged... I made a complaint via the brand's website with sending photos 2 weeks ago and I am still waiting for an answer... Toi bad because the eyeshadows are of very good quality...