ColourpopReviews of colourpop.com

I love the products especially for their price. I’ll definitely keep coming back for that. The only reason why this doesn’t get 5 stars is because their customer service is iffy. In fact I feel like it’s lacking in understanding. I have had multiple instances where I ordered something and for example the box of what I got read the correct product but then I open it up and the product itself is something far off. I ordered Two foundation sticks. One was the correct shade, the other said it was Medium Dark 145 W but it was Light 28. It was pretty far off. It was a simple mix up but when I emailed them to see if I could mail it back to exchange I never heard back. There was one instance where I put the very wrong address on my order and immediately emailed them to have it corrected. There was absolutely no way I could access the address I put on there, it was to Baltimore and I now live in California. I emailed them max a minute after I sent the order in. It wasn’t until 4 days later that I got an email confirmation that it was sent and then minutes later an email from their customer service saying that they couldn’t change it because they had just sent it. They said if someone ‘denies,’ it it would be sent back and they could resend it or give me my money back. But of course that didn’t happen and I did not get my money back. I try to be patient because I’ve worked in mailing things to and from a company so I know that things get mixed up but I’ve had this happen time and time again. There were a few times where they added extra samples to my order which was nice, to be clear, not to the order that I had something messed up in. I have also had good interactions with their pr team on Instagram and FB. I really do love the product, especially fourth ray beauty, so The iffy customer service hasn’t deterred me, but it’s really frustrating because I feel like there’s always a chance I might not actually get the product for some sort of ‘mishap.’

checking out with afterpay was a nightmare- ive never had issues- sucks that you don't offer pro discounts- even if it was only 15% or free shipping no order min- anything helps- i was never notified of the eyeliners being back in stock even though i clicked notify me-- good thing im a stalker when i want something

The site is annoyingly slow, cookies are not handled properly, I could only complete the purchase from my 4th attempt. The experience is not great

Even i love love the products of Colourpop i have almost all the products and 95% of my makeup collection is Colourpop . I will rate them usually 4 1/2 stars but i gave them 3 because i can’t give them 3 1/2 here and i rate them like that, because now in 2 or 3 ocassions i had problems with the products and they wouldn’t do anything because they can’t see the problem in the pictures . And i think that this problems are because they rush to produces . Because of all the releases they keep doing . They have to step it up in the customer services.

I was very unnerved because I paid over $30 for my order and all of a sudden my free shipping was taken away. I know it is only $6, but there was no reason given and I did nothing to change my order and it suddenly wasn’t offered anymore. I felt a little cheated and really don’t know if I’ll order for the website if this is how it always is.

You need to put the amount of product and the ingredients for each product on your website. In terms of the ingredients specifically, some people are sensitive to certain ingredients, so consumers should be able to read through ingredients when deciding whether or not they will like to purchase a product.

I love colourpop so much, I used to order from them all the time. I moved to puerto rico and when i saw how much domestic shipping to puerto rico is MY MOUTH DROPPED. The website wouldn't even let me use a promo code on my order. TBH, I don't feel like ordering from them for a while. Please lower the shipping to puerto rico please. It's so expensive!

Meh, it's super annoying that the discount for your first purchase expires within seven days of signing up for email alerts. Super annoying and I had to sign up again through my fake email account in order to get the discount( which changed from 15 percent to now 10 percent). I definitely wouldn't have placed the order at ALL otherwise, because once you've seen "DISCOUNT", then you kinda feel a way about NOT getting the discount. Just don't even offer a discount if it's going to be taken away. I get that you're already inexpensive and you're pushing for quick sales, but, that made the whole thing super annoying.