ColourpopReviews of colourpop.com

i received a broken item and contacted customer service and they didnt respond and all the items where dirty

Not sure why I’m writing this review as Trustpilot always review it saying I’m fake. So strange. Anyway my interaction with ColourPop has been pretty horrendous. The customer service is pretty much none existent! I went on their website and I loved everything I see I wanted it all; however given it’s a US company and delivery I thought I would only order about £110 worth of products to start. I’m literally heartbroken. I ordered on the 11 February I then panicked as they money was taken and then reappeared back in my account. Hmm has the order been cancelled by my credit card company? I spoke to them they said nothing wrong their side. So I must have emailed the company about 30 times. I just wanted to know if they order was accepted? Finally got a reply on 18 February to say it’s being shipped. Yippee I was happy again. I was so excited I couldn’t wait to receive my items. Great thing with ColourPop is it gives you the DHL / Yodel details and then allows you to track your parcel. Nothing has happened with the parcel since 24 February. I couldn’t get any response from ColourPop and when they did finally respond they they wanted my credit card details... I had given them the order number, my address and all I wanted was an expected delivery date so I could contact DHL. it’s been a month and I had to take out a dispute via PayPal to get my money. DHL was telling me they never received the parcel from ColourPop. ColourPop are telling me it’s just delayed and will arrive. I don’t know which company is lying but I finally got my money back. So to everyone out there I suggest you pay via PayPal on your credit card so you have some sort of legal footing. Ive told ColourPop that if the parcel does actually arrive then I will contact them and I will happily pay for the items. But until then I’ll keep the money in my bank account. Such a shame as I love everything on the site but I can’t take the risk of buying things if my first time ended in tears.

You have not access to contact with your courier partner... which is very disappointing.... tracking is not updating at the time which is very big dissatisfaction...

No me ha llegado mi paquete que compre hace más de un mes, me dicen que debo esperar, pero en la página de seguimiento de la guía no dan información real sobre el estado de mi envío.

My very first purchase with ColourPop and I just feel that this company has a long way to go in the Customer Service Dept. My order took over over 6 weeks to get to me, and was short shipped by one eye shadow pallet. Of coarse it was the one that I really wanted. I had to provide a photo of what I received and the invoice. No reason for the missing item was ever given. It is still in stock on their website. Offering a credit but with a 3 month expiry date and exempt from any other sale seems to be the standard way they believe customers should be dealt with. No, they could not send me the missing item, even though it was their mistake. It felt like I was being punished. I chose to go for their only other option of a one time refund. Guess I'm the one out of luck and take my chances if I ever place another order and they make any more mistakes. Other companies I purchase from don't treat their customers like this. They give fast delivery, prompt service, quality product, and accurately filled orders. If they make a mistake, they own it, send me the missing items, and they make it right. At their expense, never mine.

Haven't received order. Almost a month trying to reach support and get refund. Send bunch emails to support from official website but never get replies. I'm disappointed. Never byu colourpop again! How to get responses from you guys?

I usually have no issues ordering from you guys but this time there’s an issue. I dont have any updated tracking info. or have received the package. I emailed you guys and never got a reply. I usually would get packages the next week but now its been 3 weeks with no updated tracking info. & no response email from you guys to help me understand what’s going on.

I haven't received the package over a month, and online customer service was extremely poor. I was expecting better service, but what I got was slow, automated & indifferent reply that just repeated the fact I already knew. My package is still isn't here btw. I wouldn't purchase from them again.