ColourpopColourPop offers high quality, cruelty-free beauty products that are on trend, on demand, and never break the bank. We are digitally native leaders in the beauty industry with a highly engaged community from all over the world. We deliver innovative, trendsetting products at record speed by producing every product on our Southern California campus.
Colourpop (colourpop.com) has 45,188 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 1,883 reviews with 2 stars · Clear filters
natasha
Products are a fantastic quality but customer service is non-existent. One of my items arrived broken and their solution was a coupon for a replacement. However, the shipping cost more than the product and they would not provide free shipping. Their responses were so slow that I missed out on the promotion for free international shipping as well.
Lisa M.
Eyebrow pencil broke straight out of the box. The retractable part fell out of the pencil and it couldn’t be fixed. This has happened with eyeliners before and customer service is useless. The require a photo. Fine, if a photo is available. When a 1/4” piece of wax falls out of something onto a piece of furniture it can’t be retrieved. Picking it up causes it to melt. So no pic is available. Customer service makes no allowance for this so I’ve wasted my money for the last time on colourpop.
Christeen M.
Package not packaged enough and both palettes had one or more shades broken.. it was very messy. Don’t think I will order again
Melissa Beatriz H.
The concealer brush was broken and stuck on the bottle, I am not able tu use properly. 😢
Corinne
I really like Color Pop products. The quality is good plus they are cruelty free. As I am a Canadian I recognize shipping can take a long time. I ordered around the end of August and didn’t receive the items until the beginning of October. The package was lost by Canada Post and it took 3 emails before Color Pop would get involved. Once they did Canada Post was able to recover the package and I finally received it. The responses I received from customer service seemed generic and more like copy paste responses developed by corporate rather than a genuine response. In the end I received my products but it was too much of a hassle for me to consider purchasing products again.
Adela B.
The colors I ordered based on the image on my screen we’re nothing like the colors in the actual product. I had to give these away and I was so disappointed, because I generally like color pop. I won’t buy lipstick on line again.
Ale M.
Their products are of poor quality and cause allergies, at least when it comes to powders, such as blushes or shadows. This happened to me with two that I bought previously. Many times they come poorly packaged, they do not withstand the journey between countries and they arrive broken.
Florencia R.
Considero que el producto es muy lindo estéticamente , algunas sombras No tienen la pigmentación adecuada . Pero debo decir que en relación a calidad y precio está muy bien.
