ColourpopReviews of colourpop.com

Both animal crossing eyeshadow came broken, send an email with pictures about it. I never got an answer back.

I placed my order last 23 February 2021 and until now 2 April I still haven’t received the items. It feels like I wasted my money for this purchase. All my excitement for the items are already gone.

I'm rating it 1 star because it's been six weeks an I still haven't received my package , I understand with the covid but thats just far to long I've ordered from over seas before from other places an I have it within a week. Wouldn't buy from here again .

I’ve had several issues with this website. Still have not received my package for my last order. I’ve written several emails and it’s been over a month. Very disappointed with your customer service. Don’t think I’ll ever order from you guys again.

I ordered a product only to be emailed days latter after the product was sold out to tell me that my order was canceled with no information on why, how to reordered or what could be done to help me. After some back and forward emails with customer service that offered no help in me acquiring the product I had ordered I received no more responses. I saddens me that your company has no built in infrastructure to help people whom have been screwed over by false fraud flagging. On top of that while I was ordering the products I was on a call with my friend from the UK and when I saw certain products get marked as 'sold out' she told me they were still available to her which makes me thin you have limited availability for countries meaning buyers in those countries don't have the same ability to buy you products. Over all I would discrouge people from buying your products. Terrible customer service who seemed more concerned with 'replying' then answering concerns and questions. And bad business practices that make me 100% untrusting of ever ordering a product off your website or in person. If this is how you deal with an order that's been canceled I shudder to think how your company deals with faulty and damaged goods.

I had a package go missing. When I tracked it just said "delayed" for weeks, before becoming untraceable. I reached out to customer service via email 4 times for a resolution. Never received any acknowledgement or resolution. It's unfortunately, because they offer good quality products at excellent prices, but the non-existent customer service makes it a no-go for me.

Never received package, never heard back from customer service about lost package

The lip pencil broke the first time using it.