ColourpopReviews of colourpop.com

I never write reviews but I was super excited to order the Sailor Moon collab and never received the product. My package, ordered on February 18th has not arrived. I contacted them a month later on the 19th (I waited until a friend who ordered products two weeks after I did received her package), as my package had been in Ohio at a sorting facility since the first of March at this point. Colourpop contacted me back on the 25th and told me that they would replace the products. I got another email yesterday regarding my replacement package... This is, minus possible grammatical errors on my part, as I was not able to copy paste it. I typed out because I’m aggravated enough to share my experience. “You just scored some of the most coveted makeup of the moment! We know you’re pretty anxious to receive your order so we wanted to provide you with a quick update. There may be a delay in the arrival of your most recent purchase due to the current high volume of orders. Don’t worry, though, we have not forgotten you and we’re making sure your goodies are delivered as soon as possible.” I’ve been waiting for it for so long that I don’t even know if I’ll be excited when it gets here anymore. This is my first time ordering from colourpop and I don’t think I’ll be doing it again. 😩🥺😭

I was so disappointed. The order took at least 6 weeks. The colours don't look like the ones I ordered. Yes they are extremely small. The super shock shadow was a bit messed up and the colour was nothing like the website colour. I just double checked to make sure before posting this.

My order was totally wrong. I didn’t receive any of the 3 things I ordered. No way to contact this place. Doesn’t respond to emails. Probably be ok if your order is correct but if not you’re up the creek.

I purchased their BFF gel liners because they were so hyped by the “influencers” on YT. What a mistake! They are not as pigmented and they immediately disappeared once I put them on my waterline. I tried setting it with some eyeshadow and it did not work. The packaging was also cheap and when I tried using them for the second time, it got broken. I ordered them all the way from the UK to try, paid for the shipping and delivery but I will not be ordering from them again. Such a big disappointment...

My baby yoda palette (which is the reason why i made the order) came broken. I reported it with pictures and i didn't get an answer, a refund, or another palette (the latter would be what I want)

Horrible stuff. Like glitter confetti. Smashed in m transit but cheap and poorly pigmented and huge flakes of glitter. Better for making Xmas cards with kids!! Crazy postage. Don’t bother!!!

This was my first purchase from color pop and I have been extremely disappointed I have reached out to customer service twice and have not received a response or an acknowledgment or replaced products for those that were damaged. I won’t ever be buying from color pop again

The make up is amazing ...customer service not so much! I ordered my first ever self care items in years from color pop I spent almost 350 amd I loved it! Then I spent 290 and didn’t receive the package I contacted the company and was told one thing did it then emailed and told another thing did it...emailed and told wait five days...did it...emailed they said wait a week....did it! Then I emailed and said it still hadn’t arrived and ....was told I had to file a claim with the delivery service....so I contacted and they told me I couldn’t file becaue o don’t have original mailing receipt...so I emeralds amd agin was told I had to file claim. I explained I tried and all that amd was emailed again told to screenshot the conversation...it was hell