ColourpopReviews of colourpop.com

I sent two emails about receiving an order that wasn't mine and I still don't have a response or my order...

I haven't received my order from March 17th. Colourpop sent it through dhl, who sent it through usps. DHL says they handed it off to USPS on March 27th, USPS says they received notice there was a package, but never actually got the package. A search ticket opened with USPS confirms they don't have the box, a search ticket opened with DHL was never responded to. I get it, crap happens, and this is a terrible time for package delivery. When I contacted Colurpop to say that my package was lost, their response was "hope it works out for you." From my perspective, I gave Colourpop $112, and they gave me nothing. I won't be ordering again.

Customer service is very bad I email them and got a reply 3 days later🤦🏻‍♀️

i really like your products and i buy them even through i pay plus costumes fees that i have in my country,an it is about the double price. But in my last order was really unexeptable that i paid 62 dollar and your company had declared to DHL on the receipt that i paid 78 euro price. So i got charged with very high costumes fees that was not based on the true price of my order. I am always really careful on how much do products do i order so i won't pay very high costumes fees, 62 dollar was the limit an i was expected from you to be professionals and just be honest not doing something more or illigal. My mistake i paid with my credit card and not through pay pal, cause i would had a full refund one very penny that i paid plus

There was error trying to purchase 5 separate times, I never received products and was charged anyway, and unable to receive ACTUAL HELP FROM CUSTOMER SERVICE!!

My order was placed over a month ago (Feb 28) and 22 days ago I received a mail from USPS saying it was delivered in the courier office (my delivery address). The problem is, the courier has not received any package in my name. I’m tired of writing email for help. Worst experience EVER

I never got my item in the mail. :-(

Purchased two palettes, one was cracked, contacted the company and never heard anything. They were gifts for my daughters. Very embarrassing giving a cracked palette.