ColourpopReviews of colourpop.com

I still didn’t get my order it’s been almost two months.

Terrible customer service, I asked for a refund due to a broken concealer and they refused.

I got two faulty pallets and tried to contact someone through the email provided and nobody responded back

I didn't receive my shipment yet

I bought some items for the first time from Colourpop a few months ago, and I was annoyed but not fully disappointed when my package arrived without one of the products, an eyeliner. Stuff happens. I worked in online retail and understand mistakes are made but also am very familiar with how to repair them in order to leave a customer satisfied after a hiccup. I contacted Customer Service about the missing eyeliner, never heard back, so I tried again...and again....and AGAIN. I wrote them four different times and even left a review of the missing product in hopes someone would reach out. Never once did I hear back. The eight dollars I spent on that silly eyeliner didn’t initially feel significant, but after being blatantly ignored multiple times, I will declare this what it was: theft. I know I was gracious and understanding in my first attempts to contact ColourPop, but now, I am left to be only angry and assume the worst. I don’t even think they have a Customer Service team, which I guess is fine but don’t advertise that you do. Be more transparent about the fact that if you mess up an order, the customer has to pay for it. It is a serious shame because ColourPop sells good products for a reasonable price, but until they at least acknowledge stealing my money because of your own error, I will not be a returning customer.

I was missing an item from my purchase tried to contact customer service and still no response

Still didn’t get my order. Customerservice wasn’t useful. I just really wanted that makeup but I guess I’ll never order from you again.

AÚN NO ME LLEGAN MIS PRODUCTOS !!!