ColourpopReviews of colourpop.com

I purchased a collection. When they shipped it they only put in my zip code and name so naturally it was returned. Support assisted me and I opted for a replacement instead of refunding it and reordering. Unfortunately, when the replacement came it was not even the complete collection. I tried to get the missing item and the new support person was not able to assist me without it costing me more out of pocket. I didn't do anything wrong and I don't want to pay for ColourPops errors.

I never got my order. I have emailed several times. Order #18704370.

I have not gotten my order i informed colorpop and the delivery agency and was told to contact you again and im being completley ignored

Hi I never received my packet or my money back and I tried to connect with you guys and you never answer so i’m not happy I want my money back please send me an email

Shipping takes soooo long

I purchased $40 worth of makeup and the delivery date was for the 17th. The last time there was a shipping update was on the 13th and it has never made it to the UPS store. It is now the 30th. I have emailed them 3 times with no response. The products are good but customer service sucks. If you want the product I recommend buying from the store or a 3rd party website. I understand we are in a pandemic but there is no excuse for poor customer service.

My product came opened and dried out and when. It's unusable and I basically threw money away. I contacted customer service to explain the situation they never got back to me. Not impressed with colourpop at all!

Made a mistake on my order and tried to seek help from colourpop to rectify the error before it was sent out - in fact I emailed them straight after I placed the order. I didn’t receive a reply until a week later, conveniently just after my order had been dispatched. The reply was just a half-hearted apology. They seem lazy and incompetent. Thanks colourpop.