ColourpopReviews of colourpop.com

Tellement déçue de colourpop. Cliente habituée, je fais une commande vendredi pour profiter de la promo 25% sur la bootique. Bug sur mobile : impossible de passer à la page de paiement. Je fais une capture d'écran de mon panier, je me connecte sur pc et je vérifie que tout est la. Le panier est bon je valide ouf le paiement passe. Sauf qu'au récapitulatif, très désagréable surprise. Le mascara bleu et mascara rose a été changé en 2 mascaras roses. Je contacte colourpop pour informer du problème et demander un correctif sur.ma commande. Réponse à une fidèle cliente : NON. Mais on peut essayer d'annuler votre commande, et donc asseyez vous sur la promo c'est perdu. Très déçue de la manière de traiter ses clients. Je passe les multiples échanges farfelus que j'ai eu avant. Du coup, et bien avoir claque tout mon fric chez colourpop, je passerai mon chemin. Mon mari qui me disait mais t'inquiète pas, chez nous quand on a une erreur de commande le service client fait la correction, ils vont jamais te dire non. Ben si, c'est possible de mal traiter ses clients ! So disappointed with colourpop. Regular customer, I placed an order on Friday to take advantage of the 25% promo on the shop. Bug on mobile: impossible to go to the payment page. I take a screenshot of my basket, I connect to the PC and I check that everything is there. The basket is good I validate phew the payment goes through. Except that in the summary, very unpleasant surprise. The blue mascara and pink mascara were changed to 2 pink mascaras. I contact colourpop to inform them of the problem and ask for a fix on my order. Response to a loyal customer: NO. But we can try to cancel your order, and so sit on the promo it's lost. Very disappointed with the way they treat their customers. I'll skip the multiple wacky exchanges I had before. So, well having blown all my money on colourpop, I'll move on. My husband who told me but don't worry, at work when we have an order error the customer service makes the correction, they will never say no to you. Well yes, it is possible to treat customers badly!

HACE 2 MESES REALICE UNA COMPRA EN LA PAGINA, ESTE ES EL MOMENTO QUE NO ME HA LLEGADO NO SE ACTUALIZA LA GUIA, ADEMAS QUE ME DICE QUE MI PAQUETE ESTA EN ALEMANIA AHORA MUY PROBABLEMENTE ME VA A TOCAR PAGAR IMPUESTOS AL INGRESAR A COLOMBIA NO RECOMIENDO

Ordered the glissen up face mist. Received a bad batch without the micro illuminating shimmers. Contacted support, got sent a replacement just for the replacement to have the same exact issue because it was from the same batch ! Contacted them again and got my refund. But super annoying cuz I wanted the face mist and never got a good one.

Very disappointed in the mystery box they advertise Halloween and I felt it would be Halloween mystery box yeah it wasn't even close dont by not worth the hype

Crumbling eye shadows. I loved everything sent in my package. However, I had crumbling pans from three eye shadow palettes within two weeks. I am highly disappointed. Makeup is a luxury in my budget, and it was frustrating to spend money on something to fall apart so quickly.

All 3 times I've ordered it took way over the time they said it would be delivered and product was broke, however customer service,when you can reach them, is top notch.

One of the lipglosses I ordered was spilling and messy when I received it! They were kind enough to send me another one but the exact same thing happened. Not worth the hassle over an 8 dollar lipgloss

They didn't send an eyeshadow that was part of the cutomized eyeshadow palette I ordered. This eyeshadow colour was the whole reason i made the order. They just wanted to give me credit, I had to insist on a refund. I also ended up paying taxes on the missing item in my home country.