Bridgett M.
Colourpop shipment and customer service
I love colourpop products which is why I continue to order again and again. I placed an order on 11/26/19 and I received a confirmation email. As of this morning I have yet to receive a shipment email. I placed other orders the same day (with different companies) and I received them today. On My last colourpop purchase I received some brow pencils that were clearly old because they looked white and not coco brown. I submitted email and pictures but colourpop took me through so many changes and they wanted more pictures to replace all 5 or 6 brow pencils. They ended up sending me only 2 replacement. The product is very good for the price but I think the shipment time could be better and customer service could be much better when there is a product issue.



