ColourpopReviews of colourpop.com

Ordered 3 times from their site. Got cancelled 3 times from their site for the same product set. I stopped trying. Customer service wasn't super helpful ether.

I have been waiting on my package for almost a month now. First I had to wait to just to get the confirmation and now my package is stuck in Jacksonville FL. Most likely never gonna shop here again. I want my package.

Because they took 2 months to deliver my package and now I'm waiting for my refund.

The formula (in all colours I bought) is so powdery that it just doesn’t work well - applying, blending, layering - all a mess. [I am someone who uses Natasha Denona, Marc Jacobs, Pat McGrath, Dior, and the driest formula I’ll use is Huda Beauty.] Also, there are several shades that are specially marked as not fit being used near the eye! What in the world... they’re eyeshadows! Alas, the sparkly colours in the palettes are marked as such and a waste of my money. I will NEVER give your company my money again and I will warn off all those I have contact with as well. Why would you sell an *EYE*SHADOW palette if 20% of the shadows cannot be used near the eye? Absolutely unacceptable.

I tried ordering twice from ColourPop and both times I got an order confirmation immediately followed by a cancellation notice.

Too slow my parcel is still not arrived yet

My order was missing 2 items and all they could me offer in return was a gift card for the amount of the items ONLY, meaning if I wanted these items I would have to pay for shipping and taxes again. This is completely unacceptable and not professional at all, why should I have to spend more money from a mistake that was made on their end?. I asked to at least get a code for free shipping but was shut down so I asked for my money back to what they replied that "as a courtesy" they will refund my money this one time only. Are you kidding me? How is returning my money for items I never received a courtesy? I'm entitled to that money and in a perfect world they would have returned the money and send the lipsticks at no cost to me. I dealt with two different people and none seem to understand how customer service works, it was a waste of my time. I did not want my money back, I wanted the products and I was very clear about that but they did not want to work with me so I had no choice than to ask for a refund. This is the last time I buy from this company.

Never Recived my Package o contacted usps to open a case and they also never got back to me honestly I really want my products or atleast my refund back I'm very sad 😥