ColourpopReviews of colourpop.com

It took to long to get my order.

Some of the products quality are really good but others are bad

It’s funny to receive an email from colourpop asking me to review my recent purchase when 6 weeks later that purchase hasn’t been delivered yet... So I placed the order on December 11th 2019. It was sent out on December 17th and today (January 22th 2020) according to tracking it is still in Brazil (it has been since December 23th) whereas it’s should be delivered to me in Europe. So by giving 3 stars, I’m giving Colourpop the benefit of the doubt. I mean USPS is responsible for the delivery problem obviously. What is a little disappointing from Colourpop is the answer of customer service to my enquiry about the status of delivery... it was basically “thank you for your patience; wait and see”. At this point I’m no longer interested in receiving what I ordered. I want to believe that if the product ever reaches me it might be a good product but I will not renew the experience of ordering at Colourpop. Ordering from Europe I must already pay quite significant custom taxes (so the product is no longer “cheap”) so it isn’t worth waiting that long.

I like all the color choices you offer! I like the sale prices and special offers (although, I signed up for the 15% off for me and the person whose email I entered, but neither of us received it). The reason for the 3/5 rating is mainly because there is no return policy. One of my daughter’s eye shadow palettes arrived damaged. Also, she received two of the same items (Frozen Elsa collection) for Christmas. Thanks.

Got some broken items when it was delivered to me .

Although I love the pigment of the colors I found that even with primer the eye shadow creased really badly. And I was not happy with two of the colors I received. On the website they looked different then in person, way more glittery then I was expecting. I loved the blush however.

Shipping took longer than any company i have ever ordered from - ordered 10Dec and received 26Dec from California to Washington took 16 days . Missed Christmas for my niece

Order takes a while to ship. Contacted customer service and always received generic reply and much later after I decided to place a chargeback then I received an email they just shipped.