ColourpopReviews of colourpop.com

Great products, but shipping and customer service need extreme improvements.

I’ve been waiting over 2 weeks for my order. When I asked about it I got a generic response saying they only fill orders Monday-Friday. I got an email saying the order had shipped, but when I try to track it, the only info is that the label was created, and this was 5 days ago. This has been super frustrating and I will definitely think twice before I order from you again.

I ordered the lip bundle weeks ago, it’s finally shipping now. I ordered the day it launched and don’t understand what caused such a delay, nor was I offered and explanation. In addition, I wasn’t offered compensation. I can’t even give a review regarding the product because despite beginning to ship days ago, still has not arrived. I’m also not given a rough time of arrival when tracking. Very disappointed

ColourPop is a great brand with great products. However, their shipping times are god awful. Customer service is just lip service at best.

Never received my package

All the items were amazing, except that some of the items got broken from the inside which can be hardly seen from the physical appearance, but when you touch it, they are very soft and loose—and they don’t offer replacement because the damage can’t be seen on pictures.

Some of the product ordered arrived damaged. I then I contacted customer service to address the situation I was given credit for the price of product (before taxes) to the website. No replacement product and told I will have to pay full price for shipping AGAIN. The product is also now sold out. I am left with damaged product, a useless credit, and if I ever want to use my credit it is pointless since my cost of shipping is larger than the credit to begin with. So I’m essence I am paying them to replace damaged goods. Nice play colourpop...

I ordered my lipsticks a long time ago and have received just one email stating that my shipment is “still” delayed (I wasn’t aware that it was to begin with) and still have no lipstick nor any explanation as to what’s going on or when I’ll ever received my purchase. Extremely disappointed.