ColourpopReviews of colourpop.com

Order took way too long to arrive and the tracking information was incorrect so I couldn’t figure out where it was.

I have been charged additional $12 for shipping charges. Although when I have done the order my shipping was shown as free.

I received my order more than a month after the first ship date email. When I attempted to contact the company they would never return any of my attempts. I even had to contact PayPal in efforts for them to contact the company and that didn’t even work. Poor poor poor customer service. Non existent customer service. Would never order from this company again.

I still haven’t received my order

No refund or return

It took ages to deliver the products

I never received my entire order from colour-pop, I received one out of the two collections that I had ordered via their online ordering system, I emailed customer service because of course there's no phone number to call customer service, which I didn't hear back for quite a while and finally when I did hear back from a customer representative, I was told to enclose photos of the packing slip as well as the items I received. I had already enclosed the photos in the first email to support, which oddly enough I never got a packing slip but I did in fact send a photo of the shipping label as well as the contents of the box that I received. I have yet to hear back or get any resolution to my issue. I don't think I'll be a return customer. Colour-pop used to be one of my favorite cosmetic sites to shop on, but this has absolutely changed my outlook on them all together especially with their poor customer service skills.

A promo code from the previous day was still in my cart, so I missed out on the 30% off site wide sale and only received 10% off. The vast majority of companies will give the customer the higher discount offer, not the lower one. I reached out to customer service and was told that you guys dont do anything to help customers and I'm stuck losing out on the discount. Colourpop sucks and I will never place another order.