ColourpopReviews of colourpop.com

Don’t order if you want products quickly. Takes 2-3 weeks or more to receive every time.

I really enjoyed Colourpop; there was maybe one item out of the 10 items I’ve bought that I had an issue with (it was an eyeliner that didn’t actually want to twist out.) I would’ve reached out to Colourpop customer service, but I had a bigger problem in that same order that customer service still hasn’t gotten back to me about after SEVEN WEEKS - a missing eyeliner set that they charged me for and never shipped out. I immediately sent a ticket in that day I received my order. Radio silence. After four weeks, I posted on their Instagram letting them know I still hadn’t heard back, and I received a generic private message inviting me to submit a ticket to customer service about my missing item… which shows that no one actually read my comment. After another week of waiting, I posted another comment, once again saying I still hadn’t heard anything back from Colourpop. I was invited to submit another ticket, which I did. It has been nearly two months since Colourpop charged me for a rather expensive item that I never got, and it’s insanely frustrating that I haven’t heard back. At this point I just want my money back and to be done with this company that obviously has a nonexistent customer service team, but a clear track record of leaving out folks items.

One of my items was missing and customer service never got in contact

I did not receive the order and the company’s customer representative does not seem to care.

My order presumably got denied at customs and they never sent it back nor replied to my email concerning it.

Really bad. up to this moment I have not received the purchase. I wrote many times to Colour poo and no solution is done.

First of all you cant get ahold of nobody it says message them than they take a week or 2 to get back to you. My order was wrong they sent me the wrong itens and pretty much said i was stuck with 2 foundations that i didnt order and cannot use because they are not my shade!!!

The order was shipped back and I never heard back from anyone. I reached out to the brand and git no response. I still have not received my order neither was I refunded the 100$ I payed.