ColourpopReviews of colourpop.com

is missing one product

One of the palettes had a broken shade

I love the brand, but i ate that the products go out of stock minutes after they go out online. And the shippmnet is veeery slow

I made an order that had a few items, when my package arrived I was missing one. I email to notify I was missing an item and I tought I would receive some confirmation that the email was received and a sorry that the item I wanted the most was not on my package. Well I did not receive a response for days until I just got an email saying that my package had been shipped I end up getting my item but I never had an acknowledgement or anything like that.

Wonderful and highly pigmented makeup, but they have the worst customer support I've ever encountered; they use an automated system based on key words, nobody actually reads to respond properly.

It was a an okay experience. Colour pop x sailor moon palette had come out and there was a wait time to buy part of the collection but that was understandable. Plenty of emails about the order when it's shipped and dispatched. When it did arrive the box was scuffed and dirty and one of the shades in my palette fell out straight away. Managed to get majority back into the pan though. This was my first order from colour pop and when I finally wore it, I had an allergic reaction. Now I'm not allergic to any make up but the glitter for some reason didn't agree with me so watch out and read their ingredient list and make sure 10000000% you're not allergic. I sent them and email about my allergic reaction including pictures and the only thing they told was "if you are allergic to our products then we suggest you by one item at a time to make sure you are not allergic to the product" I bought a whole palette so I guess that was an automated response. This is why they get 3 star because they could've handled it a lot better.

During a popular release of a new line items were selling out very quickly, so by the time I went to check out several items were unavailable. I originally had enough in my cart to qualify for free shipping but I guess with everything selling out so quickly my total dropped below the amount to qualify for free shipping. The order went through before realizing what had happened. I reached out to customer service to see if I could add just add on to the order to allow to bring the total over the free shipping amount and a rep offered to cancel the order but I would have had to wait for a refund, and hope the items hadn’t sold out. I wish they could had worked with me, plus the items from this collection were not up to their usual quality. I was disappointed all around.

My sailor moon pallet I received, the eyeshadows were pressed too hard, and some of them broke off.