ColourpopReviews of colourpop.com

My order was cancelled without reason? It definitely was not a payment issue on my part as multiple other orders via different websites went through the same day. I’m super bummed ):

My package never arrived (it was returned to sender with no real explanation) and although Colourpop said they would refund me if they received it back, there was no offer to resend or even honor the same prices that were ordered the first time (I used a birthday coupon code)

As much as I love colourpop, after making this purchase, I have come to find that colourpop should have more resources for their customers to make shopping a little better, for example a lot of other companies allow you to cancel your order or make changes to it. I understand that maybe sometimes returns can be difficult but I believe at least exchanges would be something that could be looked into. Having- order changes and order cancellations option along with an exchange I believe would be beneficial to the customer and make them feel that they can work more with your company in getting their products.

Website navigation sucks. out of stock of most items. Search function sucks. Hard to believe you’re still in business

I want to cancel my order after reading about the dangers of possible non-eye safe glitters in eye shadow pallets. I've changed my mind on my order but unable to edit or cancel the order. So yeah. Many of their pallets have many glitters instead of mattes Colors can be off on lip items on site vs. person. I mean the site has decent prices, but I just hate after I pay I feel stuck. Be it shipping taking too long or whatever. After the order is placed it's a done deal. No returns, no order edits, or cancellations.

prices in USD for Canadians is a rip off. and even with the sale of so called cyber monday it is still priced too high for what I get. I paid 77 dollars but in Canadian thats 101 dollars too expensive!

I HAVE A FEW VISA GIFT CARDS THAT I WAS UNABLE TO COMBINE TO COMPLETE MY ORDER. CAN YOU FIX THAT FOR FUTURE PAYING CUSTOMERS PLEASE? THANK YOU.

I love the products from colourpop. They are great quality. Now I ordered the 5th time and the first time something was broken. I ordered on the 11/15/19, it was shipped from colourpop on the 11/19/19 and the last update was in germany on the 11/23/19. When I wrote the costumer service she told me, that the last update for my order is over two weeks ago and she can‘t help me, because she want to be fair with all costumers... ??? It‘s not over two weeks ago. Who did just copy and paste and hoped I wouldn’t notice?! The first answer came after 9 minutes. After I proved (with screenshots) that her statement is not true, I haven’t got an answer until now. Before I never had problems with colourpop, because it was all undamaged, but now the first time that I need help, they make it so difficult for me. :(