Colourpop Reviews | Read Customer Reviews of colourpop.com

Colourpop Reviews | Read Customer Reviews of colourpop.com

Colourpop reviews

Showing 1,883 reviews with 2 stars · Clear filters

Christina H.
Dec 5, 2019
Item missing from order
Item missing from order
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Kestell R.
Dec 5, 2019
The eyeliner dried out after one use
The eyeliner dried out after one eye! So disappointed!
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Cheryl
Dec 5, 2019
Dissapointed customer
I have been a long time customer of Colourpop. I was disappointed in the response about an out of stock item. I wanted to be guaranteed the sale price on an item when It was restocked, and I was told they couldn't honor it because it wasn't fair to other customers. Am I not a valuable customer. It isn't the fault of the customer if the item is out of stock, the sale price should still be granted.
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Aggravated
Dec 4, 2019
Haven't recieved any information about…
Haven't recieved any information about my package and can not reset my password
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Regina S.
Dec 4, 2019
Still waiting for information about…
Still waiting for information about when my order will be shipped.
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J E.
Dec 4, 2019
Unpleasant Customer Service Experience
On 11/4/19 I happily purchased order #14688074 and eagerly awaited the arrival of my purchase. However, on 11/6/19 when I received the shipping confirmation e-mail I noticed that my shipping address was incorrect. I immediately send an e-mail to explain this error. I received a response from Jessica P who informed me that my package had already shipped (which I was aware of that is how I knew the shipping address was incorrect and do not believe this error was on my part). While I continued to track my package (the suggested option by Jessica P) it was returned to Colourpop Headquarters on 11/27/19 (per the tracking #) which I had to monitor. I have yet to receive my refund for the product I have not received and which is currently in the possession of the company. This is not the first time I have ordered from Colourpops but this is by far the worst experience and my contact with the "Zendesk" the company version of customer service has been disheartening and impersonal at best. . . Still waiting for my refund.
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Karla Maria Quiroz P.
Dec 4, 2019
I was not happy with my purchase
I was not happy with my purchase. The oils in the primer got in all my products. The foundation I didn’t like the consistency and quality. The only to things that I thought were good in my package were the lipstick and the concealer. I hope one they colourpop changes the return/exchange policy.
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San Juanita M.
Dec 4, 2019
Process takes too long
Process takes too long. Every product is sold out most of the time.
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