ColourpopReviews of colourpop.com

I’m a loyal fan of customer of ColourPop but made the mistake of placing 3 orders totalling more than £400 on Black Friday. I put the shipping address as my work address but emailed customer service because my orders hadn’t been shipped to update the address as my work office is closed from Christmas Eve until 1/2/20. I received an email with shipping details for 1 order and they agreed to manually change the shipping address for the other 2 orders. I’m a UK customer and they although they advertise their products left right and centre all over social media and respond to posts, they do not respond or answer any questions about orders. I have emailed them again and received a generic response telling me that they are working tirelessly to ship orders, that it can take longer than usual and that international orders can take up to 21 days. Disgusting really that it looks like I won’t receive anything from them, the orders contain Christmas gifts for other people until next year! I will think again about ordering from them in the future.

I put in an order after Black Friday and it has almost been a week with no update on the status or anything! I get that they must be busy after the holiday but I made many orders after this one that weekend with glossier (2 from glossier), one from abercrombie, reformation and another from American eagle, and I have received all of those packages already. And I have not gotten a single UPDATE on the status of my colourpop order that I'm super excited for!

I ordered 6 pressed shadows and only received 5. Very unhappy with this as it was supposed to be a Christmas gift.

Slow delivery process time more than a week just to pack it. Two weeks or more to receive

Its been 6 days since I ordered just 2 matte lipsticks and I still have not received any emails that the items have shipped. I got a confirmation email saying I bought the items as soon as I did purchase them but otherwise I've gotten noting back since, I would like to know some progress if any? Online shipping is not impressing me at the moment.

I have not yet recieved an email about the tracking of my order that I made on Monday December 2 on Cyber Monday, but you guys already took the money from my card! I want to know when Will I recieve the email

I love colourpop products and mostly everything was perfect. Aside from my “avenue of the stars” glitterally obsessed body glitter. It came with the lid off and some of it was dried out 😭.

Commande n 14869912 Bonjour j'ai passé commande depuis le 21 novembre ma commande n'est toujours pas livré et impossible d'avoir le suivi .pourriez vous s'il vous faire le nécessaire.