ColourpopReviews of colourpop.com

2 of my colourful super shock shadow is broken into pieces

Most products are good quality for the price but can be absolutely shocking on delivery. After waiting 3 weeks for my order to ship they still couldnt tell me how much longer it would be so ended up canceling - no one should have to wait that long. I hope they sort the supply issues out and slow down on releasing SO MUCH. I liked the brand a lot more in the earlier days, its getting very gimmicky now.

So far I'm not impressed. MY wife loves their products, but from a customer service service standpoint they have a long way to go. Placed an order on Dec. 6th which they promptly charged my card for. On the sixteenth i sent an e-mail to see if they could let me know whether the order would arrive before Christmas or not and if not could they refund me the money or send out a gift card if that would be faster. On Dec. 18th. i saw that tracking was created in USPS. On the 19th got an e-mail from customer service telling me that tracking was created and my order was "shipped", but they didn't answer my questions at all. I live in NY and they are in CA. There is no way this package is not getting to me in time and they know it. I just got the brush off. I know it is a busy time of year, but they should also know that and prepare for it.

I saw this company on Netflix's Broken series and thought I'd give them a try. First of all, I don't think the shipping could get any slower. I placed my first order on December 3rd, but it didn't arrive until December 14th. I also hate the fear of missing out (FOMO) strategy this company uses as a marketing tactic. I placed my second and final order on December 6th. It's now December 19th and it still hasn't shipped.

Their prices and products are great but that’s it. The customer service is poor and the shipping is horrible. I placed my order on December 2nd and it hasn’t shipped yet. It sucks because one of the items I ordered is a Christmas present for my niece. I have ordered from colourpop several times because I really like their lipstick colors. However, I will be taking my business elsewhere from now on. I would rather pay more than have to deal with poor service. It’s a shame because they have such great products when you get them on time!

Whatever the amount of my order, I always had to pay high customs fees (even for a small order) in addition to the 10$ international shipping costs which could be better negotiated given the size of the company. Therefore I order very rarely if ever on this site. This is a problem I never had with similar orders from Coloured Raine or Juvia's place for example...

The shipping is very long and I don’t receive confirmation by email of my buying

I ordered a gift for my best friend and I have yet to get the confirmation email. I need this gift before the 20th and I ordered it on Cyber Monday. I bought the Big Energy Glow Kit. I have heard so much about colorpop and I have bought it at ulta before and my best friend loved it. Very disappointed about what is going on.