ColourpopColourPop offers high quality, cruelty-free beauty products that are on trend, on demand, and never break the bank. We are digitally native leaders in the beauty industry with a highly engaged community from all over the world. We deliver innovative, trendsetting products at record speed by producing every product on our Southern California campus.
Colourpop (colourpop.com) has 45,188 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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S W.
My package and products got to me really damaged!! I took pictures and complained through 2 customer service portals, but didn’t get a response. The envelope/package was completely ripped open and damaged, they eye crayons were broken, and the lipstick was stuck inside its cap ): Very disappointed
Dianne A.
I did not receive my package after more than a month
Fay A.
Two palettes came in bad condition, one shade from each palette broke and fallout ruined the whole palette. The rest of the products were okay, but I was waiting for two months and my expectations were high. I’m so disappointed. I was excited about those palettes. I hope Colourpop fix their packaging.
emma
it took 2 months when it says it takes 7-21 business days
Inês S.
I made a purchase on the ColourPop website on June 23rd and after a few days I got the information that the order had already left the country. On the 19th of July, through the website, I was informed that the order was already in Portugal, so I waited for it to be delivered to me or for the carrier (DHL) to contact me. Since that didn't happen and 2 months had passed, I decided to get in touch with ColourPop. However, ColourPop informed me that I should contact DHL, which I did. After exchanging emails, I found out that not only had the order been returned (on July 19, which is, more than 2 months ago), but I would not get any return from Colourpop as their return policy does not allowed them to. So I not only lost my money but also my time. I was really disappointed because it was a brand from which I had already shopped and I had never had any problems before, apart from the fact that they take some time, however I never saw it as an obstacle. Now, in addition to losing me as a customer, I will also ensure that everyone I know does not make purchases through their website, otherwise they will run out of your products and money.
Cher
It took forever for my items to arrive. They came in different shipments, I still haven’t received one of my items. One of my eyeshadows arrived broken, so I emailed the company and still have not heard back from them about it. Highly disappointing
Priyanshi J.
I received a broken super shock shadow, i mailed you guys earlier and i got no respond!! Highly disappointed
Sassy Winter F.
Last time I purchased from colourpop they forgot to include half of my order. When I contacted them they made me buy those items again and pay international postage again to receive them. No discount, no "we will send it out again" I had to buy it again or get nothing. This time, I went to order on the website for their promotional offer. The promotional offer didn't work so I emailed them. 20 days pass. The promotion is finished I still haven't heard back despite checking in via email on my request ticket. I email them again asking what's up. The reply I got was "oh someone marked this as done we thought your problem was fixed". They then told me "we can't give people promo offers after the promotion it'll be unfair to our other customers". I literally contacted them during the promotion. Their failure to reply in time had caused me to miss out. I have lost all faith in this company. Their products are nice but their policy and customer service is the worst I've ever seen in any business.
