ColourpopReviews of colourpop.com

Customer service doesn't exist. Great products, great price. Except I have two broken pallets, I have sent them THREE emails and they refuse to get back to me. So that's a total One Star from me.

Product came broken. I reached out to them and they never responded.

Sent multiple inquiries regarding all items in my order being damaged and never heard back.

I didn't get my entire order.

I received three broken palettes in my order, which is completely fine but the problem is I’ve sent two emails to the customer service team and I haven’t received a reply. I get things can come broken and then didn’t annoy me at all but I expected a reply and a replacement palette. I’ve been trying to reach them for over a month, which is not acceptable

Colourpop is awful. I would give them zero stars if I could. My order took weeks to arrive, and when it did, the eye shadow was broken. I emailed them twice and they never responded. I requested a refund via email with pictures as proof. They never responded. They sent me a replacement without ever responding to any of my emails (even though I didn't want a replacement, just a refund) and the replacement they sent me was broken as well. So I sent them an email again and guess what? They never responded... Never ordering from them again. Abysmal customer service.

I do love everything I’ve received. But, I placed my order a month or so ago with a total of 8 items. I only received 7 but one of the 7 items wasn’t something I ordered. Unfortunatey, I’ve filed a complaint twice already weeks ago and haven’t received a single reply.

Problems with the delivery time