ColourpopReviews of colourpop.com

Never got my package or my refund.

I have yet to receive my whole order

I didn’t receive 3 of my items that were Christmas gifts. I’ve messaged twice and still haven’t heard back about my items. Also I bought 3 different collab sets for each of my daughters ( Bratz, Sailor Moon and Twilight). And they didn’t even separate them just threw all the makeup in the box. I never received the beauty blenders, makeup brush set and lipgloss.

I didn't receive all the products I ordered.

My order didn't arrive, I can't talk to the company, I lost money

Worst customer service on earth. Can’t seem to get my order correct nor did they ship it. When u call, it’s a call center in a diff country that doesn’t speak English and has no clue what ur talking about. I was told my account was on “high alert” for no reason whatsoever. I’ve spent THOUSANDS ordering from this company that treats u like dog s*** and feels like ur “special” from ordering from them. I asked wtf is “high alert” mean and they said “we cannot disclose that info”. HUH??? So if u order, u may or may not get your order. I didn’t get mine and when I called back to get an agent that maybe understands English, it was the same thing. We don’t know what happened to ur order and can’t tell u why! No apology. Nothing. Lol WOW. That’s horrendous customer service. Not to mention they pack ur items so lame that the shadows come broken or dried out anyways. The caps are always loose on the super shock shadows and dry out and then they act like it’s the customers fault. Lol. No refunds if ur shadows break during transit. They say not responsible for the post office error - yet it’s their error for not packing properly. Total joke. If I could give zero stars, I would. Not to mention their quality went downhill and most of the shadows are not FDA approved for the eye area hence the name “pressed pigments” or “art palette” etc. be careful w this shady company.

I didn't even get the product and your costumer service ignored all my emails

2 of the items were incorrect. As these were for my daughters Xmas we don’t notice u til she opened the gift.. I sent an inquiry about the issue and have yet to hear back. That was on 12/25/24…. Other than that all is good. Thank you Jon L