ColourpopReviews of colourpop.com

Everything was fine, but two shadows pans from two different palettes where broken whem the package arrived

Maybe it was just the shades I got that were a little disappointing gonna buy a different spectrum next time. But for the price you almost can't complain .

About half of the eye shadows ordered came without cases, only in the plastics which was quite disappointing and will be bit of a hindrance when using. Other than that, the other products were pretty lovely.

I bought a concealer that was not my shade and I couldn’t exchange it. Not super happy about that. The other products are goos though

The products are quality, but an eyeshadow was missing from my order. I was given a coupon to get a new eyeshadow but have to pay shipping all over again, which was more expensive than the missing eyeshadow. I think it’s weird that color pop forgot my eyeshadow and I still have to pay to replace it.

I've bought from Colourpop many times, and reviewed them on their website a number of times as well. They have some excellent and unique products that I would have a hard time imagining my makeup routine without. However, I grant them 3/5 stars because they censor their reviews. When I gave 5-star reviews, they went right through. When I gave 3 or 4 star reviews, they went to "moderation" and were never posted, despite being fair, honest, and even flattering. This moderation is why almost all products on the site have a rating of 5 stars, which is misleading to the customer. I also hate how many products/how often they roll out and how they encourage so much consumption, while having some of the most plastic-heavy packaging I've ever seen. I would really love it if they could redesign to use more eco-friendly or recyclable packaging, or back off on the sheer volume of products they roll out (and maybe stop discontinuing the products people already love!)

I ordered foundation and concealer. Little disappointed with the foundation, seems cakey. Concealer is good though. Overall 3 stars.

My makeup was late despite me paying for expedited shipping. When I called I explained I understand the delay as a result of covid but at that point it had been over a week so I asked for a refund for my expedited shipping and the customer service representative explained that if i get a refund then they will remove me from the priority list and take my makeup extra longer to get there. I obviously kept the shipping as is, but I don’t like how the person I spoke to was quite rude. Also my pressed blush, felt wet almost like a cream. I was a little unhappy with the formula. Overall I love my new makeup and the beauty blender set is my fav. Which is why despite my negative interaction I still rated 3 stars