ColourpopReviews of colourpop.com

I ordered about a month ago and paid and so far I haven't received the items

Never got my items, then when I emailed I never got a response.

I never received my order

Première et dernière fois que je commande sur ce site. J'ai commandé 5 produits dont 3 palettes. Premièrement la commande a mis au moins 1 mois avant d'arriver. Deuxièmement, il manque un produit. Et enfin, 2 des palettes sont arrivées défectueuses, à savoir que quasiment tous les fards étaient cassés. J'ai signalé mon problème au SAV, mais en lisant beaucoup d'autres commentaires, je ne m'attends à rien venant d'eux. Update: 7 jours après les avoir contacté, et plusieurs échanges, je ne suis pas remboursée et on ne me renvoie pas le produit qu'il manque. J'ai juste le droit à un pauvre coupon de réduction pour recommander mon produit, en sachant qu'il y a tout de même les frais de douane.

Half of the colors were completely dried out. Would not recommended this product

I will never shop here again. I still have the wrong order and no one will call me back.

I have placed orders with colourpop before. I have never had a problem until last month. But for almost a month I have been talking to customer service, sending emails, contacting people on Instagram and every other way to try and get them to send me the items that were missing from my order. The order was $167 order and they were only two items missing. But every time all I receive from colourpop is a oh no we’re so sorry could you give us a copy of the receipt from your order and take photos of the items you received. What? Why? there’s a copy of the receipt online. All I want is the missing items or credit back to my credit card. Unless this is resolved I will never shop colourpop again!

I received the wrong item and I had sent and email and no one got back to me