ColourpopReviews of colourpop.com

In short, this palette is dusty. One of the colors fell out completely after a day. The green isn’t as vibrant as I thought it would be.

Love most of your products, skin care sucks, and your shipping department is the absolute worst of any company I deal with. I always hope ULTA will have so I can get it there.

I never received my order but I have contacted colourpop. Now we'll see if they do something and what. I have already paid customs duties ...

I was shorted product and was not able to resolve in eat manner

- First, they took 10 days to process my order. According to their website: "Our products usually – key word usually – ship within 3-5 BUSINESS days (business days do NOT include weekends or holidays)! However, if we have some crazy promotion or a new launch, orders may take a bit longer to process, so be patient my friend!!" Actually, the key expression is "crazy promotion or a new launch" because they do that permantly, so the default is that order processing takes longer than the 3-5 business days. - I order from South America (same American continet, believe it or not), they say international orders take up to 21 business days, so I waited. After one month plus a couple of days (definetly more than the 21 business days) I checked where was my order after leaving the United States and guess what? my order was in Germany, yes, at the other side of the Atlantic ocean. The order arrived to my country after 1.5 months I made the purchase. (It hasn't been delivered yet because the customs I wouldn't have to pay for orders from USA, now I have to pay because the order comes from Germany. But I guess that is not an issue with Colourpop) PD: It was not a free shipping, I paid 10 dollars for the international shipping. If you are planning to order something in their website from South America, don't do it. Look for a re-seller on IG or use some PO box.

I never received my purchase. I couldn't talk with anyone by phone, actually they don't have a service customer phone. When they responsed my e-mail, they told me that half of items of my order are not avaiable. I had must cancel my order. And they never responsed my message on Instagram. Very bad experience.

Usually I love ColourPop but this time around, my latest order was not great. And neither was the customer service trying to either return or exchange the damaged item(s). Very scammy. Whether it's $10 or $100, you should get what you paid for in my opinion. Now I just feel like I wasted my money lol. Sad. I've been ordering since the "you had me at hello" palette but this experience just really turned me off from them.

They took over a week to process my order or even reply to me (I sent 3 emails) and I looked at the refund details which state I can get a full refund if my order hasn’t been processed. I waited another day with no reply then emailed requesting a refund to which they did not respond for another 24 hours, saying they don’t do refunds (they do. Like I just said..and I fit the criteria for one.) then said to reply ASAP if I wanted a refund, left me a 10 minute window (which I missed since I was busy) THEN SAID they had processed and sent my order. I’ve been waiting for my order for 3 weeks now as it’s apparently ‘in transit’. Worst customer service ever -0/1000 will never shop here again or recommend.