ColourpopReviews of colourpop.com

i recieved a used lip liner and they never replied

It has not been possible to solve the issue of 2 articles that have not been sent to me since August 15

I didn’t even get my package 📦

I have no problem with the quality of Colourpop products, however, there were 4 items missing in the order. I tried reclaiming them through the customer team, they offered me a coupon, covering the price of 2 items only, and i can only use it for purchases on their website of products without any discount. I will not be able to use it because i only get discounted items at Colourpop. In the end it doesnt bring me anything, they just basically took my money in the end. Horrible service.

Never received my product. They tell you to wait a few days and when you do they just pass you on to your post office.

My order took 18 days to even ship out. The day before it shipped I noticed there was another pending order on my account for the spider stamp I ordered for 0 dollars. I emailed customer service and never even got an answer on why its on my account, just an automated apology for the "small delay" i'm assuming its because I'm not going to be getting the spider stamp I ordered EIGHTEEN DAYS AGO in my original order, but I wouldn't know because its been 21 days since I ordered and I still haven't even recieved it yet. I really hope I don't have to wait another month for the spider stamp.

I buy thousands of dollars worth of Colourpop every year - The customer service is a joke. They sent my $1,000.00 order to someone else and I got an order for a girl In America with 4 small items in it. Can you imagine the excitement for the girl or guy who got my massive order! I send all the proof to Colourpop and they say they’ll “fix it”. I told them DO NOT REFUND - As an Australian purchaser, if they refund, I lose a significant amount of money due to currency exchange and bank fees. Colourpop did try to send me my actual order - But they filled out the customs paperwork incorrectly and it was returned to them (this all showed in the tracking). Colourpop didn’t bother to contact me at all. I again wrote to them to point out that they had incorrectly shipped the package and that it had been returned to them. I again wrote in the email - DO NOT REFUND. Without ANY further communication with me I got a PayPal notification of a refund. The thing is - This is the fifth or sixth time this has happened. Seriously. The joke is absolutely on me at this point. It costs me a lot of money and I don’t receive the items I ordered. I get NO apology from Colourpop and NO acknowledgement of being effed around. Nothing. Nill. Nada. None. Colourpop could have EASILY fixed this and sent me my order, they just didn’t care - Like all the other times they just didn’t care. I’ve been ride or die with Colourpop since they were just doing super shock shadows and now they’re too good/big to be bothered with a customer who has a serious issue and a simple solution. The bigger they get, the less they care. So - I continue to lose money each and every time Colourpop makes a mistake - which is ridiculously often. Thanks Colourpop - What a way to reward me for all the support and loyalty I have shown you.

Horrible customer service. Tried to contact 3 times through their website but no reply