ColourpopColourPop offers high quality, cruelty-free beauty products that are on trend, on demand, and never break the bank. We are digitally native leaders in the beauty industry with a highly engaged community from all over the world. We deliver innovative, trendsetting products at record speed by producing every product on our Southern California campus.
Colourpop (colourpop.com) has 45,188 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Teresa G.
I was sent a pallet that was obviously defective. It was missing the mirror and it doesn’t shut completely. It was also obvious that this didn’t happen in transit. The customer service person said that since the eyeshadows were in good condition there was nothing for them to do. Why would you send out an incomplete/defective product in the first place? But you did and you won’t replace it??
Sheryal
Your make up is great I love it and I love that you have after pay however contacting you for our concerns is very difficult. I still have haven’t been refunded for an order that I ordered in December that wasn’t able to be delivered and it’s the middle of February.
Ana G.
They take a long time to deliver.
Juanita A.
The delivery date that was promised by this company was false. The item did not ship in time. The present did not get there in time (mind you it was going to arrive before Christmas) and I received it before Christmas. Lame. Now I do love your guys content... but this is the 4th time I obtain items from you and this was the last time. Thank you for your time.
Riasa H.
The customer service takes FOREVER to reply and also their shipping system is absolutely horrible. Takes forever to ship as well. Those are my major concern..
Lizette V.
Contacted colourpop because they sent me 5 pallets the same and they charged me and I couldn’t return for a refund. So disappointed. Other than that products are my face.
Dot V.
I did not receive my order and after 40 days of waiting, am told that it the package is lost somewhere.
RONNA W.
Colourpop... I love you, but....... Please come up with a better system for colour matching foundations. I was given a wrong match on TWO colors. Way off! I can’t return them and I’m stuck with them, hoping my face will be two shades darker this summer so that I can use them. You should have an exchange program if you are going to sell almost exclusively online. Or a swatch system. Or some kind of guarantee. You could even donate bottles that didn’t work to local women’s shelters or to programs that help instill confidence in women and help them get career ready! Please work on this policy. I love your lip products and eyeshadows, and I LOVE the foundation formula, I just need one that matches without having to spend 12-14 a bottle to find it.
