ColourpopReviews of colourpop.com

I never received my eyeshadow palette I bought. I was charged for it but never received it. And nobody has contacted me back. Bs

I received a broken item. Had sent request to customer service twice but didn’t get any response.

The customer service is terrible. I ordered a few items, including the going coconuts palette for my mother's birthday. She wanted this palette badly. Since I live in The Netherlands, the only option is to buy from colourpop.com and I have to wait weeks for my order to arrive plus pay an import fee. That's totally fine, and I knew this in advance. What I can't understand, is how the one palette my mom wanted can be missing from my order. It's on the items list I received with my order. Funny thing is: the order isn't even checked. There should be an "ok" stamp on the list, but it's not there. So next I fill in the form of missing items on their site. It's annoying, I will have to wait weeks for it to arrive but oh well. They simply say: "Unfortunately, we are unable to issue a replacement for your product. Please advise if you would like to receive a one time courtesy refund instead of the discount code. xoxo Colourpop Team" Are you kidding? It's a "one time courtesy" to refund me for the mistake YOU made? So now I won't receive the gift for my mom and I have paid too high of an import fee. Wow, thanks Colourpop! I won't order again.

my package was lost and i emailed customer cupport twice and no one got back to me.

Gleich bei zwei Bestellungen hänge ich seit Wochen im Emailverkehr mit dem wenig hilfreichen Support, der lediglich mit den gleichen immer wiederkehrenden Standardantworten auf meine Emails antwortet. Irgendwie hat man das Gefühl eher an einen Bot gelangt zu sein und weniger mit Menschen zu tun zu haben. Auf den Textinhalt wird gar nicht eingegangen. Man hat einfach keine Lust mehr dort künftig erneut zu kaufen, das ist der wochenlange Ärger hinterher nicht wert.

I never received my order. I contacted Colourpop several times and never received a response. Very disappointing experience and really disappointed to never receive this lipstick.

Loooong delay

My order never arrived and when requested a refund they ask me to continue waiting for it. I ordered on September 16th. And when I track the order it says it’s in Germany and it was for Colombia