ColourpopReviews of colourpop.com

I love their products, but their customer service when things go wrong, needs a complete overhaul. I placed a large order, one of many, and it took over 2 1/2 weeks to arrive, fine. One item, a gift for my niece, arrived broken. I emailed them a pic the day it arrived, they took 2 days to get back to me, then told me they'd issue a replacement but couldn't say when it would arrive due to the virus. I told them her Bday passed, I got her something else, please issue a refund. 3 days passed, I sent another email. They told me in a curt response, they'd give me a coupon code for the value of the item. After this bad experience, doubtful I'll use it. There are plenty of other competitors out there with better customer service processes. I'll rely on them.

Both of my two order contains broken items

my Palette was completely broken :( Im waiting so long time for this Palette from L.A. to Austria 2,5 Weeks :( My package came completely broken. And I had for my Package to pay customs duties 18€. I'm waiting now for my new Palette and I'must pay customs duties 18€ again. It is very sad. This Palette was not cheap.

Ya know I used to really love colour-pop. There are packages came quickly, nothing was broken, customer service was great and their prices can't be beat. this last order I had was completely different. The experience was awful. Products came broken. A lippy I had ordered smell like straight up cat pee. I emailed customer service and their answer was we assure our products Are fresh. And we're sorry about your broken product. No offer to replace either one. I told him I wanted my money back, to which they replied we do not refund. They told me to send back the broken and bad smelling product and they would send me new ones.. that was after 4 emails a me saying I either wanted a new product or my money back. It was pulling teeth to get them to answer me or do something about the problem. So for that I just can't give more than two stars.

It’s an affordable brand, you pay for what you get. Some of the colors are pigmented, but don’t blend out well. Or turn transparent when blending. Especially the blues and purples. Their shimmers are okay, and glitters are amazing. Overall an okay brand. Not something I would buy an entire pallet of. Maybe a single eyeshadow here and there. I say if your going to spend money on makeup pay for the quality you want. Just my Personal opinion.

I don't get my purchase in almost 2 month. And untill now i still don't get my order.

I loved everything about Colourpop, the beautiful colors, and the fact that you can make your own palette. I was stoked! Unfortunately the eyeshadow gave me a horrible allergic reaction, puffy eyelids, red skin and small blisters. I am 37 years old and I used many different brands of eyeshadow in my life (also really cheap ones!), but this NEVER happened to me before. This made me seriously question the ingredients of Colourpop's eyeshadows. When I contacted them, their response was just a copy-paste... 'no refunds'. Maybe because it happens more often? If they would have responded a bit nicer/understanding I wouldn't have had this terrible impression of this company. I would have loved to enjoy their products and I am really disappointed with the way they handled things.

Colourpop is the best!, what I saw in the pictures is what I got