ColourpopReviews of colourpop.com

The foundation I received After delays for a month was half empty And looked tampered with. The other foundation was not sent to me. And refunded with no previous emails .

Took too long and some products were not in the package.

I like my colors and how they don’t smear and are matte. However, delivery was too long. It took over a month for me to get it without even keep me posted. Also it came with the lip boxes all crushed up.

Even though I was warned about the very long wait due to COVID, one of the two products I ordered ended up being refunded about a month after the order (still in transit also). I wouldn’t have paid $10 shipping and waited 1-2 months for one product.

I haven't had the best customer service experience with colourpop. I placed an order and due to Covid it took longer than expected to get my package which i expected. 3 weeks later I got an email stating that i could cancel if the order had not shipped. I decided that I would cancel the order and purchase again when the BFF pencils were back in stock. I was contacted by a representative who stated she sees my order had not shipped and I could cancel. I replied asking that the order be cancelled. The next day I got an email stating that my order had shipped. She mentioned in a few emails that my order had not shipped and she still allowed my order to process and ship. I'm still waiting to speak with a supervisor a s I dont think it's going to happen. Now as for the products I purchased. I loved them I just preferred to order 1 time instead of 2.

I LOVE LOVE LOVE colourop and I loved the items I got, BUT you guys are always sold out and it took my order over a month To finally get processed and shipped out.

I love love Colourpop so much I always order from them they’re affordable and their make up is always so cute! But my last 2 packages were missing some of my items and I’ve emailed them through Instagram and emailed them twice and I haven’t gotten a response back. They owe me around 50 dollars which may be something or nothing for some people. It would be great If they notify their customers if they run out of stock for those items so they can refund our money instead of stealing it. And instead of launching new collections restock the items that you have on your website already they’ve been out of stock for months like mentioned on one of their Instagram posts, they have control of what is restocked, or discontinued but they can’t listen to what their customers need or want. I gotta say I’m a little disappointed in their customer service like I understand the pandemic put them behind in deliveries but also some of us aren’t working properly yet to just have our money stolen.

The shadow isn’t as blendable as I would like but the colors are great. I also didn’t realize they had completely shut down their shopping during covid19 bc they didn’t say this on their site