ColourpopReviews of colourpop.com

My package took more than 10 days to get to me. Customer service didn’t want to help. It was clear the eyeshadow was damage, but they didn’t do anything about it

My Sailor Moon eye shadow pallette was received with the cover of the pallette on the bottom, making it upside down. I reached out to get a repaired eye shadow pallette with the cover in the proper place. They let me know that if the shadows themselves are not damaged it can't be replaced due to damaged deco with no reassurance to improving quality control or anything. I searched the website thoroughly to find the policy on damaged deco but could not find anything, so I think that should be listed somewhere for customers to know. I just wish the information was provided in their policies so I could understand why I am left with a low quality product.

Customer service is like talking to a machine. When you have a problem they only says things that make you feel they are not listening. I had to expose my situation in Twitter to make someone pay attention to my situation otherwise no one would had help me.

I spent over 200 and got a dumb quote about bees on a postcard rather than something related to the product and to make things worse I expected a discount code for the amount spend and was disappointed. Seems like they are for profit and only cater to influencers rather than hardworking loyal customers. Lacking passion

I purchase for my wife and it was a birthday gift so the fact that all the products I purchase didn't arrived makes me feel like I was purchasing something cheap even if the price is not cheap at all, Then when the box arrived it look nothing like the ones I have seen over internet, mine was white and it didn't look like a collectors edition or a piece that should be collectible, so I am very disappointed about the whole Colourpop experience. I don't think I would buy my wife any of your products again just because if the special ones looks like that, I don't even imagine how would look the normal ones.

Not enough in stock for sailor moon release.

I am quite frustrated, as an order that I placed on 3/19/2020 still hasn't arrived, and I am unable to access my account to trace it. I was just trying to access the account, and got the message that there was no account for my email address. Well, if that's the case, how do I keep getting messages, order confirmations, etc.? Enlighten me, please!

Rude, unresponsive, unreliable, you called me the wrong name in the customer service email.