ColourpopReviews of colourpop.com

I never got my packages… it got sent back to them: I have the tracking number and I never got a refund or anybody customer service responded to my messages : Its been a month

Honestly if I could return everything I would. I purchased the hocus pocus collection that included the palette, mirror and spider face stamp. Received the palette and mirror within a week but the spider face stamp took a MONTH to come. Colourpop didn’t email it was back ordered and I had to reach out to their support to find this out. I wanted to use it for Halloween and it came the first end of the first week in November after it had been held up in California for a week as well. Once I reached out to support it started shipping to me. But colourpop support was quick to place the blame on me and notified me that because it was a high demand item they didn’t have enough readily available but that is to be expected they said. I will never order from colourpop directly again and only purchase them through ulta. Poor customer service and awful shipping times with no communication. Also the palette is not the best in comparison to the first one of this kind last year and the shade names don’t match the colors at all, definitely phoned in and doesn’t feel like there was any thought put into this.

Shocking experience, was sent the wrong item a month after original purchase. Eventually was sent 1 of the 2 items I had ordered. Then after complaining again I finally received my items, a month and a half after purchasing. Emails are ignored, you have to repeatedly message to get a response. I would not order from them ever again.

I didn’t received my order yet.

I ordered an eyeshadow palette the night it launched. I got an email two weeks later telling me it would be delayed. Then apparently I received an email a week later telling me my order was being cancelled. There was no number to call and gain clarification.

After more than a month made my order I still do not receive it

Nunca me llegó la compra que hice , nunca recibí el producto

The product is great but the fulfillment has been horrible. It took 2 weeks to be picked up. It has been 6 weeks since the order and it still has not delivered. No one from customer service will provide any feedback after several requests. I truly disappointed in the customer service.