ColourpopReviews of colourpop.com

Ordered package and never received it. I also never got a refund. I’ve tried contacting colorpop MULTIPLE times and haven’t gotten ahold of anyone

Do not purchase from Colourpop the quality of their products is extremely poor and inconsistent. The few times I have purchased products I have been extremely disappointed. Their eyeshadow palettes are especially disappointing I do not recommend them at all. I recently purchased a blush that was completely defective. Just because colourpop is on the “cheaper” side, it doesn’t mean that the quality of products should be bad. On the website it says they do not accept returns which is super ridiculous. So if you get a terrible product your stuck with it. Do not bother with this brand, it’s just horrible quality products.

All round terrible experience dealing with the Company. I had purchased the new Hocus Pocus as a gift, I had expected delays due to shipping and what not. With absolutely no communication to me after over a month waiting the package was sent back due to error with the customs forms. I contacted them and they apologies to do the exact same thing with the order again. When dealing with customer service I dealt with someone who appeared to not read messages offering a half hearted apology as I explained the situation. When they then responded with your package will be with hopefully be with you shortly I stated that this was an error on their end again due to the custom forms as seen in screenshots I had attached and another operator responded saying refund processed communicate with bank on further matters. The sheer disrespect and incompetence shown by this company is beyond anything I have dealt with! If they offered an sincer apologize for the messing up the orders the same way TWICE, I would it was just an unfortunate accident due to the volume of shipping but the rudeness of the customer service people have me fuming. If you can avoid it I suggest not shopping with this awful company!

Horrible customer service Wrong customer declaration all the time—last package was sent back, so I paid and did not receive anything

One of the products was broken and they are not replacing it. It was a gift so it wasn't opened immediately and since it's past the15 days they refused to replace it.

Received wrong item

Products are good but shipping and having to deal with customer services is the worst

Сделала заказ на 65$ , сумму успешно списали , но на почту не пришло ни одного уведомления о заказе , номера , трека - НИЧЕГО . Личный кабинет создала после заказа и мой заказ в нем не отображается , ощущение, будто я вообще ничего не заказала .Писала и в поддержку несколько раз , и в Инстаграм, везде молчание почти неделю.