ColourpopReviews of colourpop.com

Product was broken, wasnt able to use any coupons which was reason i was ordering

Very upsetting. I purchased 25 single shadows and when I got them half of them were messed up. I had fingerprints & gauging in some. Some of the single shadows that came in little compacts were all scratched up and truthfully looked used. One compact was even missing the shadow all together. I contacted ColourPop and they said the shadows were fine and that the damage I showed them didn’t effect the use of the shadows. They were only willing to replace 4 of the 12 shadows that were damaged. To top it off they are can’t replace Thaddeus that was missing completely because they are no longer making it so they gave me store credit. This happened 2 months ago and I still haven’t received the 3 shadows they were supposed to. I addressed there customer service and told them how disappointing there response is and no one has contacted me. I’m sorry but when I buy something it shouldn’t look used but brand new and untouched.

I have ordered from Colorpop several times but my last order was a very big disappointment for me. I ordered 11 lipsticks and lip stain crayons. I live in Dubai and of course I even had to pay additional import tax to receive the products- yet I was happy to do it in order to get them. My products arrived with broken packaging (lids of lip stains). The outer boxes themselves were ok. When I contacted Colorpop customer services with images of the faulty items they only said that as long as the lipstick itself is not broken they would not give me a refund!! Since when is the product packaging not a part of the lipstick? What an absurd and ridiculous justification. I had to obviously throw away the broken products: with broken lids there would even be a contamination issue, something that Colorpop refused to give me an answer to. For a company as hyped up as Colorpop to respond to their clients like this is truly unacceptable. Their policy not to refund because of the low value of goods is not applicable: their products are not THAT cheap and for me they cost even more due to import taxes. So to get this dismissive and offensive attitude from customer services totally outraged me. I will of course never order from them again. Additionaly I am disapointed in anyone who would promote or talk about a company with such policies, so I have unfollowed all Colorpop affiliate influencers on social. I have passed this message along and will continue to do so.

They never told me that due to covid 19 the DC was closed and I could of gotten a refund. I had to reach out and inquire this myself. Poor customer service.

I sure would like to give a good review, but the truth is that I haven't received my package yet. I ordered on the 7th of March and still don't have it. I know that's a hard time, but I received other packages that I ordered after this one! I just hope that the palettes that I ordered are not broken haha

The colors I ordered did not seem so dark on your models. On me, they were much TOO dark. Probably not the best idea to pick a lipstick color online.

My last shipment had all of my items smashed, dirty and broken and they refused to do anything because all of the items were "still usable". My package looked like it had been stomped on and my eyeshadows were smushed inside of their packaging. However my previous orders were good and the quality is pretty good for the affordable prices.

Poor customer service, my items came damaged and they won't replace. They also ignored me altogether