ColourpopReviews of colourpop.com

I’m still waiting to receive.

Had issues with delivery noone helped me. Multiple emails, kept getting wrong tracking info and blame of carrier, no solution provided.

Customer service are extremely rude and never empathize with their customers. It’s like talking with a bot. They are obviously using a poorly written script.

I was sent the wrong order :(

I ordered the Nightmare Before Xmas collection, $120 worth. They do not put insurance on their packages so if it is lost or never actually delivered there is nothing the customer can do if it's after the 14 days of "delivery". I have contacted customer service and they refuse to help. With the shipping delays I never thought anything of it, went to check the order and it said delivered but I never received it. I would give 0 stars if it was an option. Not good customer service at all!!!

Missing items in my order and want return any of my several emails…

I purchased some items. But accidentally put the wrong address and never received them. And I still have not been given a refund.

I placed and order in November of 2020 for my daughter via paypal, I tried to place another order Oct of 2021 using the SAME paypal. Money was taken out of my account but half an hour later Im told my order was cancelled due to being unable to process payment???? YET they said if any moneys were taken out I would get a refund. UGH CONTRADICTION MUCH???? The email said try again later so I tried 2 more payment sources but my order kept getting cancelled. Then they tell me I was flagged for FRAUD!?!? I have never EVER had trouble with any other company before. So I email them back asking how can we fix this and they just keep sending me the same generic letter or empty emails. THen out of the blue I get an update saying my order was processed and I asked them about this and ANOTHER girl assured me she looked into my order and it was processing. BUT 2 weeks later no change in my account and no tracking number. When I requested to speak again to this other girl. I got the first girl who kept sending me generic emails. SO I asked to speak to a supervisor and they said, "We can not discuss the reason you were flagged" ???? Does this make sense??? They cant tell me why Im flagged? They dont have a phone to call. They wont put me through to a supervisor. They refuse to help me fix this issue. I did some research and found out they have been doing this since 2016, 5 years. I dont know how they got this far treating people like this. They are the WORST COMPANY EVER!!!!