ColourpopReviews of colourpop.com

2 full sized items were missing from my order. i messaged customer service who only sent me a voucher for the value of the products, which were on sale. #1. i just wanted to receive my items, not a voucher. #2. they don’t even offer a refund. #3. the voucher isn’t even eligible on a lot of stuff, including anything that has any kind of discount. #4. i live in the uk, so in ordering my replacement items, which because it has to be full price i could probably only get 1 item, i have to pay the duties, taxes and shipping AGAIN! worst company ever, don’t bother.

You have a generic email to answer everything and do not give a solution to the specific case.

It was canceled without reason, the funny part is that i continue getting mails about how my "purchase" is going. But thanks for checking

Pretty palette but one eyeshadow arrived broken.

I bought a lipstick and they sent me a completely different one. I wrote them a claim and they never answered me. I will never shop there again in my life. They should take more into account the people who buy from a country far away from theirs, since shipments are very expensive. It's a shame, it had never happened to me in my life.

Probably the most frustrating experience I've ever had to endure with a company. I ordered a few items from colourpop on 28th september 2021. My package remained on the 'cleared customs' notification on DHL for about a month and a half. I was given a link to Yodel's website with a tracking number, as they are the company that actually deliver the package, and it said 'oops something went wrong. please try again later', and it never changed, so I had a feeling my package had gotten lost somewhere in transit. It was frustrating as I moved house mid November, and so my delivery address needed to be changed but couldn't because no one had any idea where my package was, so i was constantly worried that my package would be delivered to my old house, and that would be £80 down the drain. I contacted colourpop, who had the nerve to ask me to contact my local post office and wanted me to investigate the status of my package. Considering it is the company's responsibility to ensure the package gets to the customer, I found it laughable that they even had the audacity to expect me to do all the work. You would expect a well-known corporation to know what their responsibilities are. They eventually offered to send my parcel again, although one item was out of stock and they gave me store credit instead of a refund. That store credit means nothing to me, considering the shipping costs to the UK are more expensive than that item. I would say if you're not from the US, probably don't even bother buying from them, as they expect you to investigate any issues and use the 'you're in the same country as your package so it's easier for you to do it' excuse.

Hello. My order was missing a palette in it. I tried to contact colourpop and never heard back. I’m quite disappointed in this.

The worst customer service. Horrible quality products and they refuse to refund you. I will not buy another product from them. The products I got smelled like chemicals and were not even full. All I got was I am sorry you mis read the product description. I did not miss read anything. I got near empty products and some contained metal shards. Over $100 waisted. I would not support this company of I were you