ColourpopReviews of colourpop.com

You’re sending me a review for my recent purchase that I never received

The customer service rep I dealt with cancelled my order when I just wanted to clarify my status and if the order is eligible for cancellation. The next thing I recall my order has been cancelled anyways.

This brand is really good it’s my favorite brand. But it hasn’t ship my order of the Mulan pállate that I really wanted to play with .

When I ordered there should have been a disclaimer on the website that my items wouldn't be sent out because of Covid. I had to email about my order to find this out and now zi have no idea when I will get it.

I have purchased colourpop products in the past & have enjoyed them. Recently I purchased some items in the Mulan collection, but have not received them secondary to COVID19 quarantine. I reached out when I didn’t receive a shipping confirmation a week after purchase. It was explained to me that there was a delay. Two weeks later I was sent another message that my purchase shipping likely won’t occur until quarantine is over. I support safety, so this was fine, BUT I continue to see new products being released which is very frustrating considering none of these products can be shipped out! Be transparent in your promotions or don’t promote anything until you can deliver your products.

I place my order on 4/2 and it’s now 4/30 and still no email regarding it or if it has been shipped. Not a happy customer at this point. Carolina Valencia

Only because I still haven’t received my products so I really can’t rate the quality of them yet. But with COVID I understand how shipping has been delayed. I placed my order March 19th. Hopefully I receive them soon.

I understand that Colourpop can't package or ship orders right now due to the coronavirus. I think it's a little gross that they continue to take orders and push out constant emails out right now, considering people won't get their orders for some time, and tons of people are struggling to pay bills right now. I think it's naive and gross to continue to push makeup products right now.