ColourpopReviews of colourpop.com

I didn't get everything I ordered. When I notified that I didn't get all of my items, they gave me a coupon code for the value of the missing item instead of re-shipping it at no cost, thus I had to re-order the same item with the coupon code and pay again for shipping and duties. I requested a credit on the shipping charges after explaining the situation and I was denied a credit simply because they can't credit shipping on coupon codes. The fact that they wouldn't make an exception when it was their error is quite frustrating.

I ordered the Nightmare Before Christmas set from you and you left out half the order. When I complained you ignored me and did not send the rest of the set. You’re still ignoring me…even though I have spent close to $700 on items from you.

I did not receive my order

I still do not have my order, even though friends ordering from the same place to the same place have already received their orders. It is now well past the delivery window, and I no longer have a use for the product I ordered. When dealing with customer service, they seemed to only be able to provide scripted responses which didn't help answer any of the questions I had that would enable me to try and track down the package with the delivery providers. I would like a refund for the product not delivered and am still having to fight to get it. After seeing your facebook reviews, I note I am far from the first person to have this exact same issue. You guys REALLY need to change your delivery service if this many people aren't receiving their orders, even after months and allowing for Covid delays.

Première commande passée il y a un pratiquement 2 mois. Depuis le temps que cette marque me tente. Je fais le grand saut. Depuis toujours rien. Le suivi du colis est au même stade puis plus d'un mois. Après plusieurs messages envoyés au SAV, la seule réponse dont j'ai eu le droit c'est '' le colis est hors des USA contactez le livreur ou les services postaux de votre pays''. Alors que je les ai contacté plusieurs fois, et que seul colourpop peut faire réclamation pour trouver le problème. La toujours dans l'attente d'une réponse, c'est silence radio. Bref ce sera le harcèlement jusqu'à remboursement total de ma commande. 80 euros je ne vais pas m'asseoir dessus. La réputation de la marque est plus que ternie par la non compétence du SAV.

Première commande passée il y a un peu plus de deux mois et toujours rien reçu. Pas d'aide, ignore vos messages et quand vous arrivez enfin à avoir quelqu'un, la personne s'en fiche de votre situation. Renvois la faute au livreur et la Poste alors que ceux ci n'ont aucunes nouvelles du colis. Je ne recommande pas ce site. Vous trouverez des produits du genre dans des boutiques physique style SAGA si jamais.

One of my products (the glitter gel) came like liquid even though it’s supposed to be a gel. It smells like chemicals and it’s disgusting. I am scared to even use it on my face. I reached out to customer support twice for a refund and I haven’t heard anything.

Pésimo servicio no llegaron unas brochas y la caja si estaba cerrada