ColourpopReviews of colourpop.com

Haven't even received my package even after 1 month waiting now.

My order (not a small one) has been lost in transit for almost a month, in between two postal services. When I asked for help in trying to track it, first they sent out an automated reply and then they were very dismissive, they reply as if they were copying and pasteing from a script and don't actually read what you're asking. After a while I asked for a refund, which I have a right to per customer laws in my country, but they keep refusing because it's not in their policy. Well this policy goes against the law, hope they enjoy the chargeback.

Never received it. Very disappointed. Still waiting for it to be delivered.

Products were dry and the neon palette that I made the purchase for the neon is NOT pigmented at all so not sure how to use it effectively if at all. Doesn't show up

COLOUR POP CAUSES ME NOTHING BUT HEADACHES. Y'all cancel orders randomly without telling me, you decline my purchases even when I know there's money in my account, your customer service is garbage. I love your products, I love the quality and the prices, but I can't justify purchasing from a company that treats its customers like crap when there's a problem. I just honestly cannot stand purchasing from you guys. I wish I could because, as I said, I love the stuff, but you guys suck so hard that the pros don't even come remotely close to outweighing the cons. I'd way rather overspend and always get what I want at the time I'm told it will arrive without any hassle than purchase from y'all.

Customer service policies are awful, you will either receive what is clearly a bot response or a copy and paste email where a human has clearly not actually read your complaint. I have yet to receive my items or a response from a person who will actually assist me. And frankly the quality of their products has dropped significantly in the last couple of years; I will no longer be purchasing from Colourpop it's not worth the hassle.

Myorder was done the 11th of november and still waiting! Annick Lortie

Haven’t received the products yet. Deeply disappointed