ColourpopReviews of colourpop.com

They will not stop emailing after you unsubscribe in-fact they email you more. My inbox is full of junk mail from colorpop and i cant get it to stop. No product is worth this frustration.

Product fell right out of the pan when I opened it. I wrote to customer service and no one got back. There is also no pigment in the product. Darn shame.

I just received an email from Colourpop asking me to write a review on my recent purchase, so here I am. Don’t get me wrong. Colourpop’s products are of reasonable quality for the price. I gave 1 star because I paid almost $200 for an order that took an entire month to arrive. It wasn’t just because of a slow shipping service, btw. They waited 2 weeks!!! before they bothered to pack it and send it out. I live internationally. Seventeen days to get a pkg from America is slower than avg, but sometimes that happens. It’s the fact that it also took them an additional TWO WEEKS to process it at all. To put it bluntly, I ordered 3 separate, large Temu orders several days AFTER I placed my Colourpop order and ALL of them arrived MORE THAN A WEEK before my Colourpop ones did. They’re slower than Temu, for goodness sake. Then when I went to their Facebook page, half the comments are from people who have experienced the same problem and they tried to contact customer service and surprise, it’s so bad they might as well not have one, not to mention they don’t even have staff responding to comments on their Facebook page either. I didn’t bother to contact anyone because it looked futile, so in the end I just waited. And waited. And waited. Get your act together, Colourpop, it’s 2025. This is ridiculous. In my opinion, their products aren’t good enough to wait a month for. I’ll stick to the 500 other cosmetic brands we have to choose from that actually bother shipping their stuff out within a reasonable amount of time & have a staff to provide customer service.

Literally got mold on my lips and on my blush, my glitter was cracked at the bottom and dry. All of my products were just something wrong with it. I have pictures and proof of all these things. I’ve emailed them. They have not responded to me. I’ve gave them multiple weeks. I’m so sick and tired. I used to love this brand so much and now I’m very disappointed in them.

International shipping takes more than 25 office days. I am still waiting for an update on the package, and the Colouppop customer Service team has no clue of where the package is, and not responding for refund

Decepcionante. Hice el pedido el 7 de diciembre de 2024. Se confirmó el envío a través de la empresa DHL. Sin embargo, tras varios intentos fallidos, algo incomprensible porque estaba en casa esperando, sin salir, me enviaron dos correos electrónicos diciéndome que había sido imposible la entrega y que se devolvía al remitente. No he vuelto a saber nada de mis productos ni de la devolución del importe. No volveré a comprar ningún producto de esta marca, por lo lamentable de su política de envíos.

I received a different package and I tryied to contact colourpop costumer service many times and they never responded.

Colis indiqué comme reçu alors que non! J'ai tenté plusieurs fois de contacter le site mais 0 réponse ! Ça fait plus d'1 mois que c'est comme ça, j'ai payé alors que je n'ai rien reçu ! Une honte !