Jordan B.
Love ya CP, but the lack of communication....
I'd like to start by saying that I love the brand, have ordered multiple times, and this experience alone won't dissuade me from ordering again, but maybe it could be a learning opportunity for the future. My products haven't shipped yet due to COVID-19, which is completely understandable. That said, I learned that Colourpop wouldn't be shipping my order out from a random person's post on social media just under a week after I placed my order. I received order confirmation on 3/20 and that was the last communication I've received as of 5/2. My payment was taken with zero information provided about the delays in shipping or even, the much bigger deal, that you wouldn't be shipping again until TBD. I feel like if I'm going to be paying you for your products you should be responsible for providing relevant information about the shipping, or lack thereof. One social media post and a COVID response banner, after the fact, are not how you accurately inform your customers.