ColourpopReviews of colourpop.com

AFTER WAITING 3 MONTHS TO GET MY ORDER AND FIGHTING WITH CUSTOMER SERVICE OR LACK THERE OF . STILL NO ORDER COLOR POP HAS NO PHONE NUMBER THUS THEY CAN DODGE PROBLEMS... ALL I GET FROM ON LINE CUSTOMER SERVICE IS WITHOUT YOUR ORDER NUMBER WE CANT HELP YOU ? SO WHAT THEY CANT LOOK UP MY 3 MONTH OLD ORDER BY ADDRESS EMAIL NOTHING . SO I FILED A BETTER BUSINESS REPORT AND HAD THE TRANSACTION REVERSED BY MY BANK WHAT A JOKE THERE ARE TONS OF ONLINE COMPLAINTS APPARENTLY I WONDER WHY I WILL NEVER ORDER FROM COLOR POP

I tried ordering over 10 times and my order was always cancelled without an explanation. I tried different payment methods, different addresses and nothing. Awful experience.

I ordered concealers and lip glosses, I was sent concealers and blushes

In the age of stellar customer service and very transparent shipping, I was very disappointed by the untransparent process of ColourPop. When I ordered, it wasn’t clear when the expected date of delivery would be. Per an exchange with customer service, I was then told it could take “up to 28 working days”, by when I was moving countries. Again, upon contacting customer service, they told me they could send me a new palette to my new address, so long as the new country was not in a list of countries they did not send to. I stated my country (not in the list they sent me) and then they told me they cannot ship there. Upon asking for clarification, they just completely ignored me. Throughout these exchanges, I felt very gaslighted and ignored and felt like I was talking to a wall. Any point I tried to argue would just get ignored. Very bad, and very unfortunate first experience with this company. PS: The tracking link they sent me wouldn’t update in weeks, either.

Ordered on Black Friday and never got my order delivered. Not until now and it is 2022

No returns allowed. As soon as I got my order I knew it wasn’t going to work for me. The palette colors looked different than the pictures online. I didn’t use it and still no returns allowed. Very disappointed I wasted so much money.

My package hasn’t arrived and it’s been over a month since I placed my order

didnt receive order