ColourpopColourPop offers high quality, cruelty-free beauty products that are on trend, on demand, and never break the bank. We are digitally native leaders in the beauty industry with a highly engaged community from all over the world. We deliver innovative, trendsetting products at record speed by producing every product on our Southern California campus.
Colourpop (colourpop.com) has 45,188 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Xani
Two of my items were missing. I contacted support. I got a no response; and a refund for one of the items. I contacted support again weeks later after waiting patiently... and finally got help. I’ve been a long time fan of this brand but the customer service experience left a terrible taste in my mouth.
mason M.
never got my full order
Erin G.
I'm not happy with the way they resolve having items missing in an order. I had 3 eyeshadows missing (they claimed it was out of stock) from a eyeshadow pallet. They only credited me for 2. It is also more expensive to buy eyeshadow individually, so then I ended up having to pay more money and pay for shipping again. All they did was give my $5 off, which didn't even cover the shipping. I messaged them multiple times and they wouldn't return my customer service request. I'm sad because I really like this product, but I can't afford to pay for a companies mistake every time I need new make up.
customer
My review is based off of the process and shipping. I believe the product is great. But will not be ordering anything from your online store. When I order my makeup it was the begging of all the stay at home order and which I knew it was going to be a long wait. So I was coool with it, finally once you open back up for shipping again I felt just left in the back for you guy to be I get to it when I feel like it because I seen that people who order in may there product was getting shipped out faster than the people who purchased during quarantine. To me that is ass back words and I had to complain for you guys to even package and ship my stuff. Than on top of that once I received my package you guy said all my stuff was in there but it was not I bought a shimmer shock highlighter that said available on website basically was now back order which is messed up for a online website to not know there own stock or sell more of something they don’t have is just ridiculous. So now I am waiting for a refund that probably won’t come until I complain again.
Brianna M.
I didn’t receive all of my order.
Amber
My product came super late! I reached out to customer support, they told me since I didn’t spend a lump sum I couldn’t receive any special discounts or free gifts. I get it we all have to make money but show your customers appreciation and love
Ruiz
Purchased a product months ago, and received communication that my order was "not able to process" 2 days ago. Now the product is out of stock, and they don't know when it will be available. Also, I have NOT even been refunded yet. 2 stars because of customer service, at least they have been nice in conversation. Everything else, not good. Have not even been able to try the product because of their bad fulfillment services.
Kacie S.
Package arrived empty took forever to get a hold of customer service. Then customer service told me I needed to dig the box out of the trash to find an Initial on it and there was none on it. Then they told me there was nothing they could do. Then after I finally contacted social media support they gave me a credit instead of my money back and nothing is in stock.
