ColourpopReviews of colourpop.com

This was My first purchase. The eyeshadows had so much fall out and the sparkles where all over My face! It was horrible. Both of The lip liners do not roll up. What a friggin waste of $60.00.

I’ve always loved ordering from here till now. I’ve never used their customer service either. My order was sent to another address instead of my address , which is the one they have for me. I understand mistakes can happen, but it’s how you handle the mistake. According the carrier they used, the address that was given to them for delivery to me does not exist, so they returned my order back to the company. The solution they gave me was they could do a one time “exception” and resend my order as long as it’s in stock, but I need to give an alternative address because they will not replace or refund orders that are sent to the wrong address, although they’re the ones that sent it to the wrong address. I don’t have an alternative address, they have the correct and only address I can use . Very disappointing. Clearly,I will not choose a replacement after what could happen and how it will not be refunded or replaced if it does happen again. They also offered to give me a refund. I thought about getting the refund and then purchasing the items again, except the item is about $20 more now, then I thought about this happening again, it being sent to a wrong address and not getting a refund or a replacement for it. I will not be ordering from them again , as who’s to say this will not happen again. A replacement and assurance they were sending it to the correct address would have been great. Very disappointing.

Had a few orders, the products are ok, but the jelly eyeshadows all dried out before I even used them. The customer service is awful - I'm currently waiting on a parcel that's had no tracking info update since the 22nd of December and when I emailed colorpop to ask they told me I need to check with my local postal service and be patient. Given it's literally in a different country and being shipped by a courier not my local postal service, this makes no sense and I assume is just a stock response. Rubbish.

My very first over arrived missing 2 items, one of which was a combination set. They refused to ship me out the replacement items and insisted on store credit. After some back and forth with customer service, I eventually received a partial refund for those items, however, as a Canadian resident they didn't refund the taxes paid on those items. The refunds were for the item amounts, pre tax, and when I inquired they closed the case and no additional action was taken to addressed. I not only missed out on items, but also ended up on the hook for the cost of the shipping and taxes for items I never received. By far some of the worst customer service I have ever experienced and needless to say this was my first, but also last, order from this terrible company.

Some of the lipsticks I had ordered were missing I let it slide since I had ordered three of them but I only got two. But when I was looking at my eyeshadow palettes I received two that were broken. It was annoying to know that something like that had happened to me especially when it was my first time ordering from Colourpop.

Cannot recommend for E.U. Customers Item I ordered was not included in package, but declared on customs declaration (for higher price than ordered) - causing me to be significantly overcharged VAT. (All items on order were labelled with much higher value than I paid, including their “free gifts”) Customer service sent template after template, not addressing issue and then simply stopped replying, without actually acknowledging their mistake or attempting to resolve.

Bad customer service

Horrible. My first (only, and last) time ordering from them, I got my package and an item was missing from my order…no biggie things happen. I emailed them and they were going to send me the item I had ordered that wasn’t in the package. I had received the package with my missing item…it was the WRONG item. I emailed them back and they gave me a “credit” to only be used with them instead of just refunding me for the item I never received. After several back and fourths, I finally got a refund back to my card. I will never buy from them again.